Chester (CTR)
Managed by Transport for Wales
Station facilities
-
Station seating facilities
-
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop.
Buffet.
Public House/Bar.
-
ATM machine
ATM machine Located on the concourse. -
Toilets
Toilets The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key. -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops News agent
Chester
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
On the concourse
- Storage spaces
- 76
-
Cycle Storage is located behind the buffet on the main concourse.
- Storage CCTV
- Yes
- Car Park
- Chester East
- Operator
- National Car Parks Ltd
- Phone number
- 0345 050 7080
- Address
-
-
-
- Web address
- http://www.ncp.co.uk/
- Email address
- [email protected]
- Note
-
Visit www.ncp.co.uk for parking prices.
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 113 with 6 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
-
Visit www.ncp.co.uk for parking prices.
- CCTV Coverage
- Yes
- Car Park
- Chester West
- Operator
- National Car Parks Ltd
- Phone number
- 0345 050 7080
- Address
-
-
-
- Web address
- http://www.ncp.co.uk/
- Email address
- [email protected]
- Note
-
Visit www.ncp.co.uk for parking prices.
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 123 with 6 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.
- Free of charge
- No
-
Visit www.ncp.co.uk for parking prices.
- CCTV Coverage
- No
- Onward travel information
-
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
- Taxi
-
At the front of the station
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:40 - 21:40
Saturday 05:40 - 21:40
Sunday 07:10 - 20:40
- Location
-
There are 3 machines next to the ticket barrier
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
-
Monday - Sunday 03:00 - 01:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Lost Property
- Yes
- Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
At the bus stop outside the station front
Facilities
- ATM Machine
- Yes
- Located on the concourse.
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
-
Coffee shop.
Buffet.
Public House/Bar.
- Shops
- Yes
- Type of shops available
- News agent
- Toilets
- Yes
- Toilets Location
- The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
- The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
- Staff help available opening times
-
Monday - Sunday 03:00 - 01:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Category A.
Step free access is available to all platforms via lifts.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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