Chester (CTR)
Managed by Transport for Wales
Station facilities
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Station seating facilities
-
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Buffet Public House/Bar -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key. -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops News agent
Chester
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- in the concourse
- Storage spaces
- 76
-
Cycle Storage is located behind the buffet on the main concourse.
- Storage CCTV
- Yes
- Car Park
- Chester East
- Operator
- National Car Parks Ltd
- Phone number
- 0345 050 7080
- Address
-
-
-
- Web address
- http://www.ncp.co.uk/
- Email address
- customer.service@ncp.co.uk
- Note
-
Visit www.ncp.co.uk for parking prices.
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 113 with 6 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
-
Visit www.ncp.co.uk for parking prices.
- CCTV Coverage
- Yes
- Car Park
- Chester West
- Operator
- National Car Parks Ltd
- Phone number
- 0345 050 7080
- Address
-
-
-
- Web address
- http://www.ncp.co.uk/
- Email address
- customer.service@ncp.co.uk
- Note
-
Visit www.ncp.co.uk for parking prices.
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 123 with 6 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- This car park is accredited with a Disabled Parking Award run by DMUK. Visit http://www.dpaward.org for further information.
- Free of charge
- No
-
Visit www.ncp.co.uk for parking prices.
- CCTV Coverage
- No
- Onward travel information
-
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
- Taxi
-
Outside the station front
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:40 - 20:40
Sunday 09:30 - 17:30
- Location
-
There are 3 machines next to the ticket barrier
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
-
Monday - Sunday 03:00 - 01:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Lost Property
- Yes
- Managed by Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
At the bus stop outside the station front
Facilities
- ATM Machine
- Yes
- Located on concourse
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
- Coffee shop Buffet Public House/Bar
- Shops
- Yes
- Type of shops available
- News agent
- Toilets
- Yes
- Toilets Location
- The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
-
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
- Staff help available opening times
-
Monday - Sunday 03:00 - 01:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Category A.
Step free access is available to all platforms via lifts.
For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
- Wheelchairs available
- Yes
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