Skip to main content
Last updated:Today at 15:14
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Last updated:Yesterday at 02:21
Train companies affected:National Rail

Chester (CTR)

Chester Station, City Road, Chester, Cheshire, CH1 3NS

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:40 - 21:40
  • Opening Hours Saturday: 05:40 - 21:40
  • Opening Hours Sunday: 07:10 - 20:40
Location

There are 3 machines next to the ticket barrier

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Office
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from information point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: 03:00 - 01:00

Staff Help Available

  • Staff Help Available Monday to Sunday: 03:00 - 01:00

The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

Customer Help Points

No

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A.

Step free access is available to all platforms via lifts.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Sunday: 03:00 - 01:00

Closed until further notice.

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

Chester Car Park 1

6 spaces

Chester Car Park 2

6 spaces

Accessible car park equipment

Chester Car Park 1

Chester Car Park 2

Chester Car Park 2 

This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.

Staff Help

Staff help available
  • Staff help available Monday to Sunday: 03:00 - 01:00

The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

Customer Help Points and Meeting Point

No

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Sunday: 03:00 - 01:00

Closed until further notice.

Seating Area

Yes

Chester East

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

113 spaces

Accessible spaces

6 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

Chester West

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

123 spaces

Accessible spaces

6 spaces

Accessible car park equipment

Yes

This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

ATM

Yes

Located on the concourse.

Refreshment Facilities

Yes

Coffee shop.

Buffet.

Public House/Bar.

Shops

Yes

News agent

Pay Phones

Yes

Post Boxes

Yes

Located on the platform(s).

Bicycle Storage

Spaces

76 spaces

Cycle Storage is located behind the buffet on the main concourse.

Type of Storage

Stands

Location

On the concourse

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station