Last updated:Today at 01:43
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 01:41
Train companies affected:South Western Railway
Chester (CTR)
Chester Station, City Road, Chester, Cheshire, CH1 3NS
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:40 - 21:40
- Opening Hours Saturday: 05:40 - 21:40
- Opening Hours Sunday: 07:10 - 20:40
Location
There are 3 machines next to the ticket barrier
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from information point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: 03:00 - 01:00
Staff Help Available
- Staff Help Available Monday to Sunday: 03:00 - 01:00
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
Customer Help Points
No
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access is available to all platforms via lifts.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Sunday: 03:00 - 01:00
Closed until further notice.
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Chester Car Park 1
6 spaces
Chester Car Park 2
6 spaces
Accessible car park equipment
Chester Car Park 1
Chester Car Park 2
Chester Car Park 2
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.
Staff Help
Staff help available
- Staff help available Monday to Sunday: 03:00 - 01:00
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
Customer Help Points and Meeting Point
No
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: 03:00 - 01:00
Closed until further notice.
Seating Area
Yes
Chester East
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
113 spaces
Accessible spaces
6 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Chester West
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
123 spaces
Accessible spaces
6 spaces
Accessible car park equipment
Yes
This car park is accredited with a Disabled Parking Award run by DMUK. Visit https://www.disabledmotoring.org for further information.
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
ATM
Yes
Located on the concourse.
Refreshment Facilities
Yes
Coffee shop.
Buffet.
Public House/Bar.
Shops
Yes
News agent
Pay Phones
Yes
Post Boxes
Yes
Located on the platform(s).
Bicycle Storage
Spaces
76 spaces
Cycle Storage is located behind the buffet on the main concourse.
Type of Storage
Stands
Location
On the concourse
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is the local bus stop near the station.
At the front of the station
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
