Colwyn Bay (CWB)
Managed by Transport for Wales
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
Toilets The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours. -
Pay phone
Pay phone Cards and Coins -
Internet
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Post box
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Tourist information office
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Shops
Colwyn Bay
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- At the front of the station
- Storage spaces
- 10
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5 hoops
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Phone number
- 03450 507 080
- Address
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-
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- Web address
- http://www.ncp.co.uk/
- Email address
- customer.service@ncp.co.uk
- Note
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Visit www.ncp.co.uk for parking prices.
- Opening hours
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Monday - Sunday 24 Hours a Day
- Number of spaces
- 76 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
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Visit www.ncp.co.uk for parking prices.
- CCTV Coverage
- No
- Onward travel information
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Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
- Taxi
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At the front of the station
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:15 - 19:15
Saturday 06:15 - 19:15
Sunday 11:15 - 18:15
Ticket collection times are: Mon-Fri 0600-1900, Sat 0600-1900, Sun 1100-1800
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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The ticket machine is available during ticket office opening hours.
The ticket machine accepts payment by card and debit/credit card.
The ticket machine is next to the booking office.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Ticket Office only
- Lost Property
- Yes
- Managed by Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Ticket gates
- Yes
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Ticket gates available during ticket office opening hours.
- CCTV
- Yes
- Location for Rail Replacement Services
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At the station car park
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
- Staff help available opening times
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Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:15 - 22:14
Sunday 11:15 - 18:15
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Category A.
Step free access is available from the station car park and a footbridge with lifts connects both platforms. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations. - Wheelchairs available
- Yes
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