Skip to main content

Colwyn Bay (CWB)

Colwyn Bay station, Princes Drive, Colwyn Bay, Conwy, LL29 8DF

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 19:15
  • Opening Hours Saturday: 06:15 - 19:15
  • Opening Hours Sunday: 09:30 - 16:30
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

The ticket machine is available during ticket office opening hours.

The ticket machine takes cash, debit and credit cards. 

The ticket machine is next to the booking office.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine. 

You can get a TFW SmartCard on our website: www.tfw.wales

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:15 - 19:15
  • Information Services Opening Times Saturday: 06:15 - 19:15
  • Information Services Opening Times Sunday: 11:15 - 18:15

Staff Help Available

  • Staff Help Available Monday to Saturday: 06:15 - 22:14
  • Staff Help Available Sunday: 11:15 - 18:15

Customer Help Points

Yes

Ticket Office only.

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A.

Step free access is available from the station car park and a footbridge with lifts connects both platforms.

Ticket barriers and gates

Yes

Ticket gates available during ticket office opening hours.

Accessible ticket machines

Yes

The ticket machine is available during ticket office opening hours.

The ticket machine takes cash, debit and credit cards. 

The ticket machine is next to the booking office.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Saturday: 06:45 - 19:00
  • Waiting rooms Sunday: 10:45 - 18:15

On each platform.

Seating area

No

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 06:15 - 22:14
  • Staff help available Sunday: 11:15 - 18:15
Customer Help Points and Meeting Point

Yes

Ticket Office only.

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Baby changing facilities in ladies and gents toilets

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Saturday: 06:45 - 19:00
  • Waiting Rooms Sunday: 10:45 - 18:15

On each platform.

Seating Area

No

Operator

APCOA

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

75 spaces

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

Refreshment Facilities

No

Bicycle Storage

Spaces

20 spaces

5 hoops

Type of Storage

Stands

Location

10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station