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Colwyn Bay (CWB)

Colwyn Bay station, Princes Drive, Colwyn Bay, Conwy, LL29 8DF

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Saturday: 06:15 - 19:30
  • Opening Hours,Sunday: 09:10 - 16:40

Ticket machines only available during booking office hours.

Location

At main entrance, directly off the car park.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

The ticket machine is available during ticket office opening hours.

The ticket machine takes cash, debit and credit cards. They have touchscreen controls.

The ticket machine is next to the booking office.

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or at ticket office. 

You can get a TFW SmartCard on our website: www.tfw.wales

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Saturday: 06:15 - 21:05
  • Information Services Opening Times,Sunday: 09:05 - 16:50

Staff Help Available

  • Staff Help Available,Monday to Saturday: 06:15 - 21:05
  • Staff Help Available,Sunday: 09:05 - 16:50

Help point available - Location: Alongside lift doors at both platform and bridge level

Induction loop availability - Induction Loops in Help Points and at Ticket Office Window

Customer Help Points

Yes

Ticket Office only.

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Unavailable

Lost Property

Available

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A.

Step free access is available from the station car park and a footbridge with lifts connects both platforms.

Ticket barriers and gates

Available

Ticket gates available during ticket office opening hours. There are wide aisle gates.

Accessible ticket machines

Available

The ticket machine is available during ticket office opening hours.

The ticket machine takes cash, debit and credit cards. They have touchscreen controls.

The ticket machine is next to the booking office.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Waiting rooms
  • Waiting rooms,Monday to Saturday: 06:15 - 19:15
  • Waiting rooms,Sunday: 09:15 - 16:15

On each platform.

Seating area

Available

Induction loop pay phones

Unavailable

Wheelchairs available

Available

Distance to Station Entrance

Level through the concourse or night gate, directly onto platform 1. Or via a footbridge to platform 2.

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Outside the ticket office.

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Ramp deployment from rear of vehicle

Ramps cannot be deployed from the rear or side of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is partially covered

Dimensions of set-down/ pick-up spaces

Lane is at least 2.4m wide

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 06:15 - 21:05
  • Staff help available,Sunday: 09:05 - 16:50

Help point available - Location: Alongside lift doors at both platform and bridge level

Induction loop availability - Induction Loops in Help Points and at Ticket Office Window

Customer Help Points

Yes

Ticket Office only.

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are only available in limited locations

Toilets

Available

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Baby changing facilities in ladies and gents toilets

Accessible Toilets

Available

The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Baby Changing

Available

Baby change facilities are in ladies and gents toilets on platform 1.

Waiting Rooms

  • Waiting Rooms,Monday to Saturday: 06:15 - 19:15
  • Waiting Rooms,Sunday: 09:15 - 16:15

On each platform.

Seating Area

Available

Operator

APCOA

Car Parking Availability

  • Car Parking Availability,Monday to Sunday & Public Holidays: Available

Spaces

77 spaces

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Outside the ticket office.

Car park CCTV

No

Parking charges

Parking charges apply

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

Refreshment Facilities

Unavailable

Public Telephones

No

Accessible Public Telephones

Unavailable

Bicycle Storage

Spaces

20 spaces

5 hoops

Type of Storage

Stands

Location

10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.

Sheltered

Yes

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station.

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