Last updated:Today at 11:38
Train companies affected:South Western Railway
Colwyn Bay (CWB)
Colwyn Bay station, Princes Drive, Colwyn Bay, Conwy, LL29 8DF
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 19:15
- Opening Hours Saturday: 06:15 - 19:15
- Opening Hours Sunday: 09:30 - 16:30
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine is available during ticket office opening hours.
The ticket machine takes cash, debit and credit cards.
The ticket machine is next to the booking office.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
You can get a TFW SmartCard on our website: www.tfw.wales
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 19:15
- Information Services Opening Times Saturday: 06:15 - 19:15
- Information Services Opening Times Sunday: 11:15 - 18:15
Staff Help Available
- Staff Help Available Monday to Saturday: 06:15 - 22:14
- Staff Help Available Sunday: 11:15 - 18:15
Customer Help Points
Yes
Ticket Office only.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A.
Step free access is available from the station car park and a footbridge with lifts connects both platforms.
Ticket barriers and gates
Yes
Ticket gates available during ticket office opening hours.
Accessible ticket machines
Yes
The ticket machine is available during ticket office opening hours.
The ticket machine takes cash, debit and credit cards.
The ticket machine is next to the booking office.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Saturday: 06:45 - 19:00
- Waiting rooms Sunday: 10:45 - 18:15
On each platform.
Seating area
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Saturday: 06:15 - 22:14
- Staff help available Sunday: 11:15 - 18:15
Customer Help Points and Meeting Point
Yes
Ticket Office only.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Baby changing facilities in ladies and gents toilets
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Saturday: 06:45 - 19:00
- Waiting Rooms Sunday: 10:45 - 18:15
On each platform.
Seating Area
No
Operator
APCOA
- Princes Drive
- Colwyn Bay
- LL29 8DF
- https://www.apcoa.co.uk/tfwr(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
75 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Refreshment Facilities
No
Pay Phones
Yes
Bicycle Storage
Spaces
10 spaces
5 hoops
Type of Storage
Stands
Location
Alongside the staircase between Platform 1 and the footbridge
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is in the station car park.
At the front of the station
Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
