Doncaster (DON)
Managed by LNER
Station facilities
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Station seating facilities
Station seating facilities This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 3 opening hours - 05:00 - 22:30
Platform 4 North Waiting Room opening hours - 05:00 - 01:30
Platform 4 South Waiting Room opening hours - 05:00 - 22:30
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Trolleys
Trolleys Yes -
Refreshments
Note Various coffee shops and food outlets available for refreshments -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
Shops
Doncaster
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
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Within car park
- Storage spaces
- 62
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CCTV is via British Transport Police office.
- Storage CCTV
- Yes
- Car Park
- MSCP Frenchgate Shopping Centre
- Operator
- London North Eastern Railway
- Address
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- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 500 with 25 accessible spaces available
- Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £13.50
- Off peak rate
- £6.75
- Saturday rate
- £6.75
- Sunday rate
- £6.75
- Hourly rate
- £2.50
- Weekly rate
- £54.00
- Annual rate
- £1485.00
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Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
- CCTV Coverage
- No
- Car Park
- Address
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- Opening hours
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636
- Accessible taxis
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Advance booking not required
- Impaired mobility set down / pick up points available
- Yes
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station front
- Airport
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Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station):
Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive.
Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus.
Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:45 - 20:00
Saturday 06:00 - 19:00
Sunday 08:00 - 18:00
- Location
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Two machines on concourse and three machines inside travel centre.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
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Collection is available for Smart tickets bought online.
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday 05:00 - 01:30
Saturday 05:00 - 00:30
Sunday 07:45 - 00:30
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Lost Property
- Yes
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Monday - Friday 09:00 - 16:00
- 03457 225333
- Customer Services
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We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Pick Up / Drop Off outside the front of the station and park in the station overflow car park.
Facilities
- ATM Machine
- Yes
- Located on concourse
- First class Lounge
- Yes
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Located
Platform 3A
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
- Any London North Eastern Railway First Class packages
- London North Eastern Railway First Advance (routed LNER/LNER& connections)
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)
- London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & connections)
- London North Eastern Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, Newspapers.
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Available
Showers
Not available
- First class Lounge opening hours
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Monday - Friday 06:00 - 20:45
Saturday 06:00 - 20:45
Sunday 08:00 - 20:45
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
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Phones are low level but not text
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Various coffee shops and food outlets available for refreshments
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 3 opening hours - 05:00 - 22:30
Platform 4 North Waiting Room opening hours - 05:00 - 01:30
Platform 4 South Waiting Room opening hours - 05:00 - 22:30
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
- Staff help available opening times
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Monday - Friday 05:15 - 01:30
Saturday 05:15 - 01:15
Sunday 07:30 - 01:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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