Last updated:Today at 10:45
Train companies affected:South Western Railway
Doncaster (DON)
Doncaster station, Station Court, Doncaster, South Yorkshire, DN1 1PE
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 20:00
- Opening Hours Saturday: 06:00 - 19:00
- Opening Hours Sunday: 08:00 - 18:00
Location
Two machines on concourse and three machines inside travel centre.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Collection is available for Smart tickets bought online.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:00 - 01:30
- Information Services Opening Times Saturday: 05:00 - 00:30
- Information Services Opening Times Sunday: 07:45 - 00:30
Staff Help Available
- Staff Help Available Monday to Friday: 05:15 - 01:30
- Staff Help Available Saturday: 05:15 - 01:15
- Staff Help Available Sunday: 07:30 - 01:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points
No
Customer Services Notes
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 09:00 - 16:00
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Ticket barriers and gates
No
Accessible ticket machines
Yes
.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.
Waiting rooms
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 3 opening hours - 05:00 - 22:30
Platform 4 North Waiting Room opening hours - 05:00 - 01:30
Platform 4 South Waiting Room opening hours - 05:00 - 22:30
Seating area
Yes
Accessible public telephones
Yes
Phones are low level but not text
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Advance booking not required
Impaired mobility set down/pick-up point
Yes
station front
Accessible spaces
Doncaster Car Park 1
Not Specified
Doncaster Car Park 2
10 spaces
Doncaster Car Park 1
Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.
Doncaster Car Park 2
Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.
Accessible car park equipment
Doncaster Car Park 1
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:15 - 01:30
- Staff help available Saturday: 05:15 - 01:15
- Staff help available Sunday: 07:30 - 01:30
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Help Points and Meeting Point
No
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open.
Accessible Toilets
Yes
The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.
Baby Changing
Yes
Waiting Rooms
Yes
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 3 opening hours - 05:00 - 22:30
Platform 4 North Waiting Room opening hours - 05:00 - 01:30
Platform 4 South Waiting Room opening hours - 05:00 - 22:30
Seating Area
Yes
First Class Lounge
- First Class Lounge Monday to Friday: 06:00 - 20:45
- First Class Lounge Saturday: 06:00 - 20:45
- First Class Lounge Sunday: 08:00 - 20:45
Located
Platform 3A
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
Any London North Eastern Railway First Class packages
London North Eastern Railway First Advance (routed LNER/LNER& connections)
London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)
London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)
London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & connections)
London North Eastern Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
Inclusive Tour Tickets (Superbreak etc.)
Weekend First
Restricted tickets
All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, Newspapers.
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Available
Showers
Not available
West Street Station Car Park
Operator
London North Eastern Railway
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
69 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
station front
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £2.50
- Off-peak rate £6.75
- Rate per day £13.50
- Rate on Saturday £6.75
- Rate on Sunday £6.75
- Rate per week £54.00
- Rate per month £162.00
- Rate per year £1485.00
Notes
Short Stay 21-60 mins - £2.50
Short Stay 61-120 mins - £4.50
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
MSCP Frenchgate Shopping Centre
Spaces
480 spaces
Accessible spaces
10 spaces
Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.
Impaired mobility set down/pick up points available
Yes
station front
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.50
- Rate per day £13.00
Notes
Tariff for rail users only. See the Doncaster Frenchgate website for non-rail user tariffs.
ATM
Yes
Located on concourse
Refreshment Facilities
Yes
Various coffee shops and food outlets available for refreshments
Shops
Yes
Pay Phones
Yes
Accessible Public Telephones
Yes
Phones are low level but not text
Post Boxes
Yes
Bicycle Storage
Spaces
62 spaces
CCTV is via British Transport Police office.
Type of Storage
Stands
Location
Within car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Pick Up / Drop Off outside the front of the station and park in the station overflow car park.
Doncaster is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is Doncaster Station Taxis 01302 368 636
Information to plan your onward journey is available in a printable format here
Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station):
Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive.
Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus.
Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire
