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Doncaster (DON)

Doncaster station, Station Court, Doncaster, South Yorkshire, DN1 1PE

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:45 - 20:00
  • Opening Hours Saturday: 06:00 - 19:00
  • Opening Hours Sunday: 08:00 - 18:00
Location

Two machines on concourse and three machines inside travel centre.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Collection is available for Smart tickets bought online.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:00 - 01:30
  • Information Services Opening Times Saturday: 05:00 - 00:30
  • Information Services Opening Times Sunday: 07:45 - 00:30

Staff Help Available

  • Staff Help Available Monday to Friday: 05:15 - 01:30
  • Staff Help Available Saturday: 05:15 - 01:15
  • Staff Help Available Sunday: 07:30 - 01:30

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points

No

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 09:00 - 16:00

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gates

No

Accessible ticket machines

Yes

.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.

Waiting rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 3 opening hours - 05:00 - 22:30

Platform 4 North Waiting Room opening hours -  05:00 - 01:30

Platform 4 South Waiting Room opening hours  - 05:00 - 22:30

Seating area

Yes

Accessible public telephones

Yes

Phones are low level but not text

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Advance booking not required

Impaired mobility set down/pick-up point

Yes

station front

Accessible spaces

Doncaster Car Park 1

Not Specified

Doncaster Car Park 2

10 spaces

Doncaster Car Park 1 

Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.

Doncaster Car Park 2 

Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.

Accessible car park equipment

Doncaster Car Park 1

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:15 - 01:30
  • Staff help available Saturday: 05:15 - 01:15
  • Staff help available Sunday: 07:30 - 01:30

When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Customer Help Points and Meeting Point

No

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are adjacent to Platforms 3 and 4. The National key toilets are located on Platforms 3a and 8; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on Platforms 4 and 8. Toilet opening hours are at all times that the station is open.

Accessible Toilets

Yes

The National key toilets are located on Platforms 3a and 8; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on Platforms 4 and 8.

Baby Changing

Yes

Waiting Rooms

Yes

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Platform 3 opening hours - 05:00 - 22:30

Platform 4 North Waiting Room opening hours -  05:00 - 01:30

Platform 4 South Waiting Room opening hours  - 05:00 - 22:30

Seating Area

Yes

First Class Lounge

  • First Class Lounge Monday to Friday: 06:00 - 20:45
  • First Class Lounge Saturday: 06:00 - 20:45
  • First Class Lounge Sunday: 08:00 - 20:45

Located

Platform 3A

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted 

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)

  • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route

  • Any London North Eastern Railway First Class packages

  • London North Eastern Railway First Advance (routed LNER/LNER& connections)

  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & connections)

  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & connections)

  • London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & connections)

  • London North Eastern Self Print First Class Upgrade voucher (routed LNER/LNER& connections)

  • Inclusive Tour Tickets (Superbreak etc.)

  • Weekend First

  Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets, Newspapers.

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Available

Showers

Not available

West Street Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

69 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

station front

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £2.50
  • Off-peak rate £6.75
  • Rate per day £13.50
  • Rate on Saturday £6.75
  • Rate on Sunday £6.75
  • Rate per week £54.00
  • Rate per month £162.00
  • Rate per year £1485.00
Notes

Short Stay 21-60 mins - £2.50

Short Stay 61-120 mins - £4.50

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.

MSCP Frenchgate Shopping Centre

Spaces

480 spaces

Accessible spaces

10 spaces

Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.

Impaired mobility set down/pick up points available

Yes

station front

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.50
  • Rate per day £13.00
Notes

Tariff for rail users only. See the Doncaster Frenchgate website for non-rail user tariffs.

ATM

Yes

Located on concourse

Refreshment Facilities

Yes

Various coffee shops and food outlets available for refreshments

Shops

Yes

Pay Phones

Yes

Accessible Public Telephones

Yes

Phones are low level but not text

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

62 spaces

CCTV is via British Transport Police office.

Type of Storage

Stands

Location

Within car park

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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