Last updated:Today at 10:43
Train companies affected:Thameslink
Last updated:Today at 09:41
Train companies affected:National Rail
Eden Park station, Upper Elmers End Road, Eden Park, Greater London, BR3 3DE
Ticket office managed by Southeastern
On way in to access trains
Zone 5
Yes
Available
platform 1
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
Unavailable
Available
Yes
There are Help Points
Announcements are made both visually and audibly
Induction loops are throughout this station
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 1 for services to London. There is no step free access to Platform 2.Only step access to platform 2 for services away from London. No step free interchange between platforms.
Unavailable
Available
platform 1
Yes
Available
Unavailable
Available
Only available when staff present
Heated waiting area in booking hall only available when staff are present
Available
Available
Public telephones are not wheelchair accessible
There are tactile warnings on all platforms
Available
Accessible taxis are available to book
Unavailable
This is a drop-off point only
There are no seating or waiting facilities at this drop-off and/or pick-up point
The drop-off and/or pick-up point is on the same side of the road as the station
Ramps can only be deployed from the side of a vehicle
The drop-off and/or pick-up point is uncovered
Lane is at least 3.6m wide
There is space for 1 vehicle at a time to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Yes
On platform
Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are no staff on the trains that call at this station that can assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
There are Help Points
Unavailable
Unavailable
Unavailable
Available
Only available when staff present
Heated waiting area in booking hall only available when staff are present
Available
There is sheltered waiting
Available
Coffee kiosk and Selecta vending machine
No
Available
Public telephones are not wheelchair accessible
20 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
Yes
No
There are no cycle hire facilities at this station
Towards Lewisham - Bus stop A on Upper Elmers End Road (what 3 words: stamp.resort.best).
Towards Hayes - Bus stop B on Upper Elmers End Road (what 3 words: cage.marker.itself)
There is a taxi operator near the main station entrance
Information to plan your onward journey is available in a printable format here