Last updated:Today at 16:02
Train companies affected:Avanti West Coast, Northern, TransPennine Express
Last updated:Today at 12:32
Train companies affected:National Rail
Eden Park station, Upper Elmers End Road, Eden Park, Greater London, BR3 3DE
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Ticket office managed by Southeastern
On way in to access trains
Zone 5
Yes
Yes
platform 1
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 1 for services to London. There is no step free access to Platform 2.Only step access to platform 2 for services away from London. No step free interchange between platforms.
No
Yes
platform 1
Yes
Yes
No
Yes
Only available when staff present
Heated waiting area in booking hall only available when staff are present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Accessible taxis are available to book
No
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are no staff on the trains that call at this station that can assist.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
No
No
No
Yes
Only available when staff present
Heated waiting area in booking hall only available when staff are present
Yes
Yes
Coffee kiosk and Selecta vending machine
No
Yes
Public telephones are not wheelchair accessible
20 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
Yes
No
There are no cycle hire facilities at this station
Towards Lewisham - Bus stop A on Upper Elmers End Road (what 3 words: stamp.resort.best).
Towards Hayes - Bus stop B on Upper Elmers End Road (what 3 words: cage.marker.itself)
There is a taxi operator near the main station entrance
Information to plan your onward journey is available in a printable format here
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