Enfield Lock (ENL)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee kiosk -
ATM machine
-
Toilets
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Enfield Lock
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
-
On the approach to Platform 1
- Storage spaces
- 6
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
-
London buses operate from outside the station
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 13:10
Saturday 07:10 - 14:00
Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Smartcards validators
- Yes
- Tickets can be collected on Smartcard at this station
- London fare zone
- Zone 6
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:15 - 13:10
Saturday 07:10 - 14:00
Sunday Closed
- Customer help points
- Yes
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
- Not served by rail replacement- diversionary route available
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee kiosk
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (6 miles north) for trains to Cambridge and Stansted Airport. Tottenham Hale (6 miles south) for London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
- Staff help available opening times
-
Monday - Friday 06:15 - 13:10
Saturday 07:10 - 13:40
Sunday Closed
Mon - Fri 06:15-13:10 Sat - 07:10-13:40
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
This station has step free access to both platforms via the level crossing on Ordnance Road and approximately 50 metres apart.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
- No
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