Enfield Lock (ENL)

Managed by Greater Anglia 

 
Enfield Lock station
Ordnance Road
Enfield
Greater London
EN3 6HA
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee kiosk
  • ATM machine

  • Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Enfield Lock

Stations made easy

Route planning around the station including maps and platforms

Show [ENL] route

 

Station Message: Alert!

From Sunday 24th May, in response to the change in demand for our ticket offices, we will be altering the opening hours of this ticket office to the following:

 

Mon to Fri 06:00-10:00, Sat 06:30-10:30, Sun closed

Customers requiring tickets outside of these hours will be able to buy them either at ticket machines, online or by using the Greater Anglia app.

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage location

On the approach to Platform 1

Storage spaces
6
Storage CCTV
No
Car Park
No
Onward travel information

London buses operate from outside the station

Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:15 - 13:10
Saturday 07:10 - 13:40
Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
No
Smartcards validators
Yes
Tickets can be collected on Smartcard at this station
London fare zone
Zone 6

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:15 - 13:10
Saturday 07:10 - 13:40
Sunday Closed
 
Customer help points
Yes
Lost Property
Yes
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

If we cannot run train services because of engineering works, please use Turkey Street station as an alternative

Facilities

 
ATM Machine
No
Public Wi-Fi
Yes

Find WiFi Hotspots around Enfield Lock station

Refreshment facilities
Yes
Coffee kiosk
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes

Assistance at this station is provided by a staff member during ticket office opening hours. Assistance requests that cannot be met by a member of staff will be offered suitable alternative transport. Booking is recommended

Staff help available opening times
Monday - Friday 06:15 - 13:10
Saturday 07:10 - 13:40

Mon - Fri 06:15-13:10 Sat - 07:10-13:40

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step free access to both platforms is via the level crossing on Ordnance Road and approximately 50 metres apart.

This station is categorised as a B1 station based on ORR classification of step free access

https://orr.gov.uk/rail/licensing/licensing-the-railway/accessible-travel-policy

Wheelchairs available
No

Station Map

 
Station plan

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