London Euston (EUS)
Managed by Network Rail
Station facilities
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Station seating facilities
Station seating facilities Located by the entrance to platforms 16-18
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Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable) -
ATM machine
ATM machine Located outside the station Located on concourse Located outside main entrance -
Toilets
Toilets These are located by the entrance to platforms 1-3
There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Virgin Trains
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Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note Located on the concourse opposite the escalators to the Underground -
Tourist information office
Tourist information office Transport for London Visitor Centre I located on the main concourse.
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Shops
Shops Shoe repairer Wide range of shops Pharmacy Off Licence Passport Photo Booth
London Euston
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge
- Storage spaces
- 415
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Car Park
- No
- Onward travel information
-
Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
- Taxi
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The taxi rank is located beneath the station.
- Accessible taxis
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The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.
You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.
The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
- Impaired mobility set down / pick up points available
- Yes
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Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from the Information Point in the centre of the Main Concourse or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
- Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
- London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
- London Overground - 0343 222 1234, textphone 020 3031 9331
- Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
- Metro
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Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.
The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or King's Cross St. Pancras instead.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:00 - 00:00
Saturday 06:00 - 23:00
Sunday 07:00 - 00:00
Advance bookings: Mon - Fri 0630 - 2100 Sat- 0830 - 2100 Sun 0730 - 2100
- Location
-
The travel centre is on the left as you enter through the main entrance.
Advanced bookings are available:
Monday to Friday - 06:30 to 21:00
Saturday - 08:30 to 21:00
Sunday - 07:30 to 21:00 - Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Virgin Trains have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station. London Midland do not have a height adjusted counter at this station. There is also a lowered counter in the Mobility Assistance Lounge.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- Mobility Assistance will help passengers buying tickets if required.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Please visit the Transport for London Visitor Centre on the main concourse for a range of visitor information, tour and attraction tickets as well as Oyster and Transport Info. Oyster Cards can also be bought and topped up at the Underground station. Other Oyster transactions available from service ticket machines operated by London Midland.
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for West Midlands Trains London Overground
- London fare zone
- Zone 1
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday,Tuesday,Wednesday,Thursday 04:30 - 01:30
Friday,Saturday 04:30 - 02:00
Sunday 05:15 - 01:30
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office. There is also a Customer Information Point located in the centre of the concourse.
Monday-Saturday 07:00-23:00
Sunday 08:00-23:00 - Left luggage
- Yes
- Excess Baggage Company
- View Excess Baggage Company website
- 020 3468 4670
- Left Luggage - Baggage Storage (Lockers). Situated at the top of the ramp to platforms 16 to 18. Mon - Sun 07:00 - 23:00.
- Lost Property
- Yes
- Excess Baggage Company
-
Monday - Friday 09:00 - 17:30
- Report a lost item online
- 0330 024 0215
- Situated within left luggage on the main concourse between platform 16-18
- Customer Services
-
Monday-Sunday 07:00-23:00
Available from the Customer Information Point in the centre of the concourse. Alternatively customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
- Ticket gates
- Yes
- There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.
- CCTV
- Yes
- Location for Rail Replacement Services
-
Go to Platform 2, there is a gate adjacent to the station from the main road.
Facilities
- ATM Machine
- Yes
- Located outside the station Located on concourse Located outside main entrance
- Bureau de Change
- Yes
- First class Lounge
- Yes
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Located
Located on first floor, accessed via balcony.
Step free to access
Yes a platform lift for mobility impaired customers.
Refreshments
First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers. A full bar is available at both locations for the purchase of alcoholic drinks.
Lounge Availability
You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.
Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only.
Tickets Accepted:
Avanti West Coast: Business, First Open or Advance First tickets.
Caledonian Sleeper: First tickets.
You can only enter the lounge on the travel date shown on your ticket.
Please note that London Northwestern Railway first class tickets are not valid in this lounge.
Concessions for Standard Class sleeper customers
No
- First class Lounge opening hours
-
Monday - Friday 06:45 - 23:00
Saturday 06:45 - 20:00
Sunday 10:00 - 23:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Located on the concourse opposite the escalators to the Underground
- Refreshment facilities
- Yes
- Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
- Shops
- Yes
- Type of shops available
- Shoe repairer Wide range of shops Pharmacy Off Licence Passport Photo Booth
- Toilets
- Yes
- Toilets Location
-
These are located by the entrance to platforms 1-3
There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Virgin Trains
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
- Showers
- Yes
- Tourist Information Office
- Yes
- Tourist Information Office location
-
Transport for London Visitor Centre I located on the main concourse.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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Located by the entrance to platforms 16-18
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
- Yes
-
Help is available from the Information Point in the centre of the main concourse, ask a member of station staff or from the Mobility Assistance Reception (if closed please use number on the reception door door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday
Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office, from the Information Point in the centre of the Main Concourse or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
- Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
- London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
- London Overground - 0343 222 1234, textphone 020 3031 9331
- Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
- Staff help available opening times
-
Monday,Tuesday,Wednesday 04:30 - 01:30
Friday,Saturday 04:30 - 02:00
Sunday 05:15 - 01:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.
Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.
- Wheelchairs available
- No
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