London Euston (EUS)

Managed by Network Rail 

 
London Euston station
Euston Road
London
Greater London
NW1 2RT
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Located by the entrance to platforms 16-18 

  • Trolleys

    Trolleys Yes

  • Refreshments

    Note Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)

  • ATM machine

    ATM machine Located outside the station Located on concourse Located outside main entrance

  • Toilets

    Toilets

    These are located by the entrance to platforms 1-3

    There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Virgin Trains

  • Pay phone

    Pay phone Cards and Coins

  • Internet

  • Post box

    Note Located on the concourse opposite the escalators to the Underground

  • Tourist information office

    Tourist information office

    Transport for London Visitor Centre I located on the main concourse. 

  • Shops

    Shops Shoe repairer Wide range of shops Pharmacy Off Licence Passport Photo Booth
 
 

London Euston

Stations made easy

Route planning around the station including maps and platforms

Show [EUS] route

 

Station Message: Alert!

Euston station car park closure

The station car park has now closed. This is to maintain public safety while HS2 construction continues

Alternative parking can be found nearby at St Pancras station and there is some on-street parking in the area surrounding Euston station. We apologise for any inconvenience caused.

For more information, visit networkrail.co.uk/euston or contact the HS2 helpdesk on 08081 434434.

Station Message: Alert!

HS2 work at London Euston station is taking place to build Britain's new high speed railway. Some of this work may include the need for road closures. If you plan to travel to or from London Euston by road, your journey may be affected. Please check before you travel and visit their website for the latest information and to sign up to local news alerts.

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge
Storage spaces
415
Storage CCTV
Yes
PlusBike (cycle hire)

Car Park
No
Onward travel information

Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

Taxi

The taxi rank is located beneath the station.

Accessible taxis

The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.

You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.

The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.

Impaired mobility set down / pick up points available
Yes

Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from the Information Point in the centre of the Main Concourse or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.

Metro

Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.

The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or King's Cross St. Pancras instead.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 00:00
Saturday 06:00 - 23:00
Sunday 07:00 - 00:00

Advance bookings: Mon - Fri 0630 - 2100 Sat- 0830 - 2100 Sun 0730 - 2100

Location

The travel centre is on the left as you enter through the main entrance.

Advanced bookings are available:

Monday to Friday - 06:30 to 21:00
Saturday - 08:30 to 21:00
Sunday - 07:30 to 21:00

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
Virgin Trains have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station. London Midland do not have a height adjusted counter at this station. There is also a lowered counter in the Mobility Assistance Lounge.
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
Mobility Assistance will help passengers buying tickets if required. 
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Please visit the Transport for London Visitor Centre on the main concourse for a range of visitor information, tour and attraction tickets as well as Oyster and Transport Info. Oyster Cards can also be bought and topped up at the Underground station. Other Oyster transactions available from service ticket machines operated by London Midland.
Smartcards
Smartcards issued
No
Smartcards validators
No
Penalty fares
Penalty fares apply for West Midlands Trains London Overground 
London fare zone
Zone 1

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday,Tuesday,Wednesday,Thursday 04:30 - 01:30
Friday,Saturday 04:30 - 02:00
Sunday 05:15 - 01:30
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office. There is also a Customer Information Point located in the centre of the concourse.

Monday-Saturday 07:00-23:00
Sunday 08:00-23:00

Left luggage
Yes
Excess Baggage Company
View Excess Baggage Company website
020 3468 4670
Left Luggage - Baggage Storage (Lockers). Situated at the top of the ramp to platforms 16 to 18. Mon - Sun 07:00 - 23:00.
Lost Property
Yes
Excess Baggage Company
Monday - Friday 09:00 - 17:30
Report a lost item online
0330 024 0215
Situated within left luggage on the main concourse between platform 16-18
Customer Services
Monday-Sunday 07:00-23:00 

Available from the Customer Information Point in the centre of the concourse. Alternatively customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.

Ticket gates
Yes
There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.
CCTV
Yes
Location for Rail Replacement Services

Go to Platform 2, there is a gate adjacent to the station from the main road. 

Facilities

 
ATM Machine
Yes
Located outside the station Located on concourse Located outside main entrance
Bureau de Change
Yes
First class Lounge
Yes

Located

Located on first floor, accessed via balcony

Step free to access 

Yes a platform lift for mobility impaired customers.

Refreshments

First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers. A full bar is available at both locations for the purchase of alcoholic drinks

Lounge Availability

You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.
Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only

 

Tickets Accepted:

Virgin Trains: Business, First Open or Advance First tickets. 

Caledonian Sleeper: First tickets.

 

You can only enter the lounge on the travel date shown on your ticket.

Please note that London Northwestern Railway first class tickets are not valid in this lounge.

 

Concessions for Standard Class sleeper customers

No

First class Lounge opening hours
Monday - Friday 06:45 - 23:00
Saturday 06:45 - 20:00
Sunday 10:00 - 23:00
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Located on the concourse opposite the escalators to the Underground
Refreshment facilities
Yes
Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Shops
Yes
Type of shops available
Shoe repairer Wide range of shops Pharmacy Off Licence Passport Photo Booth
Toilets
Yes
Toilets Location

These are located by the entrance to platforms 1-3

There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Virgin Trains

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location

These are located adjacent to the main public toilets, by the entrance to platforms 1-3.

Showers
Yes
Tourist Information Office
Yes
Tourist Information Office location

Transport for London Visitor Centre I located on the main concourse. 

Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location

Located by the entrance to platforms 16-18 

Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes

Help is available from the Information Point in the centre of the main concourse, ask a member of station staff or from the Mobility Assistance Reception (if closed please use number on the reception door door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday 

Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office, from the Information Point in the centre of the Main Concourse or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:

Staff help available opening times
Monday,Tuesday,Wednesday 04:30 - 01:30
Friday,Saturday 04:30 - 02:00
Sunday 05:15 - 01:30
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.

Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.

Wheelchairs available
No

Station Map

 
Station plan

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