Last updated:Today at 22:56
Train companies affected:Southeastern, Thameslink
Last updated:Today at 21:25
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Galashiels (GAL)
Galashiels station, Ladhope Vale, Galashiels, Borders, TD1 1BP
Station Information
Ticket Office
Opening Hours
Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Inside shelter
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Staff Help Available
Unavailable
Assistance is provided by on-train staff for boarding / alighting for passengers already on platform
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility, please refer to the "Step Free Access" section on the website.
This is an unstaffed station. Please make yourself visible so that train staff can assist you and use the customer help point if you need to contact staff.
Platform 1
By the customer information screen pole, next to the shelter with a ticket machine inside it.
Customer Services Notes
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 21:00
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free access to single platform
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Inside shelter
Induction loop
Yes
Ramp for train access
Unavailable
Accessible Toilets
Unavailable
Waiting rooms
Available
On platform
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
Unavailable
Assistance is provided by on-train staff for boarding / alighting for passengers already on platform
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility, please refer to the "Step Free Access" section on the website.
This is an unstaffed station. Please make yourself visible so that train staff can assist you and use the customer help point if you need to contact staff.
Platform 1
By the customer information screen pole, next to the shelter with a ticket machine inside it.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
On platform
Seating Area
Unavailable
Sheltered waiting area
There is sheltered waiting
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Unavailable
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Buses pick up/drop off from the Bus stance within the transport interchange opposite the station.
Please click on the link below for the exact bus pick up location:-
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
