Last updated:Today at 09:57
Train companies affected:Avanti West Coast, Northern, TransPennine Express, Transport for Wales
Last updated:Today at 08:59
Train companies affected:Greater Anglia, Stansted Express
Glasgow Queen Street (GLQ)
Glasgow Queen Street station, North Hanover Street, George Square, Glasgow, Glasgow City, G1 2AF
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:10 - 23:55
- Opening Hours,Saturday: 05:10 - 23:55
- Opening Hours,Sunday: 07:10 - 23:55
Location
Travel shop located on the main concourse of the station, near the Dundas Street entrance/exit.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday & Public Holidays: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:00 - 00:00
- Staff Help Available,Sunday: 07:30 - 00:00
Customer Help Points
Yes
Passenger Assistance Meeting Points.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive.
Information Desk
Located in front of and next to the electronic ticket gates on the main concourse when you enter the station.
For Low Level services from Platform 8 & 9 please make your way directly to your departure platform.
Platform 8
By the help point.
Platform 9
By the help point.
Customer Services Notes
Left Luggage
Available
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Trolleys
Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Information Desk on Concourse.
Please take care when boarding/alighting the train at all platforms at this station, as the stepping distance between the train and the platform may be more prominent than at other platforms.
Ticket barriers and gates
Available
Tickets gates to all platforms
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
There is a Changing Places Toilet available within the station.
Waiting rooms
- Waiting rooms,Monday to Saturday: 07:00 - 22:00
- Waiting rooms,Sunday: 08:00 - 22:00
Inside the station next to the ticket office
Seating area
Available
Wheelchairs available
Available
Trolleys
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Not Specified
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:00 - 00:00
- Staff help available,Sunday: 07:30 - 00:00
Customer Help Points
Yes
Passenger Assistance Meeting Points.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive.
Information Desk
Located in front of and next to the electronic ticket gates on the main concourse when you enter the station.
For Low Level services from Platform 8 & 9 please make your way directly to your departure platform.
Platform 8
By the help point.
Platform 9
By the help point.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilet is located on the concourse. Toilet facilities are only available during station opening hours. On Sundays the toilets close at 23:00. Radar - National Key Scheme
Accessible Toilets
Available
There is a Changing Places Toilet available within the station.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 07:00 - 22:00
- Waiting Rooms,Sunday: 08:00 - 22:00
Inside the station next to the ticket office
Seating Area
Available
First Class Lounge
Unavailable
There are no First Class Lounge facilities available at this station.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Refreshment Facilities
- Refreshment Facilities,Monday to Friday: 06:00 - 21:30
- Refreshment Facilities,Saturday: 08:00 - 22:30
- Refreshment Facilities,Sunday: 08:00 - 20:00
Mobile coffee van
GREGGS Bakery
Within the Station Concourse
Shops
Available
M&S Convenience Store
Public Telephones
Yes
Public Wi-Fi
Available
Bicycle Storage
Type of Storage
Racks
Location
North Hanover path between low level and high level
Sheltered
Yes
CCTV
Yes
Transport Links
Buses pick up/drop off from Cathedral St.
Please click on the link below for the exact bus pick up location:-
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
The bus stop for ScotRail service 398 between Glasgow Central, Buchanan Bus Station and Glasgow Queen Street is located in front of the station on West George Street
Interchange station for SPT Subway
An express bus service links Glasgow city centre with Glasgow Airport. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Gear of Glasgow: http://gearbikes.com/
