Glasgow Queen Street (GLQ)

Managed by ScotRail 

 
Glasgow Queen Street station
North Hanover Street
George Square
Glasgow
Glasgow City
G1 2AF
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

    Trolleys Yes

  • Refreshments

    Note Lucky Beans Coffee, AMT Coffee

  • ATM machine

  • Toilets

    Toilets The toilet is located on the concourse. Toilet facilities are only available during station opening hours. On Sundays the toilets close at 23:00.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

  • Tourist information office

  • Shops

 
 

Glasgow Queen Street

Stations made easy

Route planning around the station including maps and platforms

Show [GLQ] route

 

Station Message: Alert!

The lifts between The concourse and platform 9 are currently out of order at Glasgow Queen Street station. Please speak to station staff if you require further assistance.

Station Message: Alert!

Please note that the work on the redevelopment of Glasgow Queen Street started on 7 August 2017 and is expected to last until 31 March 2020.

Access into the station is now restricted to two entrances – Dundas Street and North Hanover Street. There are currently no drop-off facilities, however passengers using our Passenger Assistance service have the option to be dropped-off at designated "drop-off/pick-up point". This is located in the front of the Millenium hotel on George Square, where they will be met by one of our dedicated passenger assist staff and supported for onward travel. 

Similarly if a passenger arrives in Queen Street, they will be escorted to the pick-up point by one of the passenger assist team. A Passenger Assist stand is located on the main station concourse, passengers who require assistance can request so here. The stand will be staffed at the following times: Monday -Saturday: 7am-9pm  Sunday: 10am-6pm.

Blue Badge spaces are directly opposite the Millennium Hotel on George Square and there is a taxi rank outside the Millennium Hotel.

Ticket office facilities can be found on Dundas Street directly opposite to the main entrance to the station.

It is recommended that customers who need assistance, can request this by contacting ScotRail Assisted Travel

During the period 16th September to 13th October 2019   platforms 4 & 5, high level station will be closed whilst they are extended as part of the redevelopment works.  While the majority of train services into the high level station will be unaffected there will be a few changes to some services that will now start/end their journeys before Queen Street.  Full details can be found at https://www.scotrail.co.uk/plan-your-journey/glasgow-queen-street-redevelopment

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Car Park
Address
-
-
Opening hours
Free of charge
No
CCTV Coverage
No
Onward travel information
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Taxi
visit www.traintaxi.co.uk for details of taxis available for hire
Impaired mobility set down / pick up points available
No
Metro
Interchange station for SPT Subway
Airport
An express bus service links Glasgow city centre with Glasgow Airport. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:10 - 23:55
Saturday 05:10 - 23:55
Sunday 07:10 - 23:55
Location

Off Site situated on Dundas Street directly across from the main entrance to the station

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
Yes

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:10 - 23:55
Sunday 07:10 - 23:55
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Left luggage
Yes
Lost Property
Yes
Monday - Sunday 07:00 - 22:00
ScotRail Lost Property and Luggage
03301 092 833
Customer Services

customer.relations@scotrail.co.uk

Ticket gates
Yes

Tickets gates to all platforms 

CCTV
Yes
Location for Rail Replacement Services

Buses pick up/drop off from the bus stop on the bridge at Cathedral Street

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Public Wi-Fi
Yes
Refreshment facilities
Yes
Lucky Beans Coffee, AMT Coffee
Toilets
Yes
Toilets Location
The toilet is located on the concourse. Toilet facilities are only available during station opening hours. On Sundays the toilets close at 23:00.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
Tel: 0800 912 2901; 18001 0800 912 2901 (for hard of hearing)
Staff help available
Yes
Staff help available opening times
Monday - Friday 05:10 - 23:55
Sunday 07:10 - 23:55
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Level access to the high level. Lift access to low level platforms 8 and 9 is located on platform 7.

Wheelchairs available
Yes

Station Map

 
Station plan

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