Hayes & Harlington (HAY)
Managed by TfL Rail
Station facilities
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Station seating facilities
Station seating facilities - An accessible, heated waiting room with automatic door opening is located on Platform 3.
- The waiting room is open from first to last train.
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
Toilets - Toilets are located on platform 4&5
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Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Hayes & Harlington
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage CCTV
- Yes
- Car Park
- Web address
- https://www.ncp.co.uk/find-a-car-park/car-parks/hayes-and-harlington/
- Opening hours
- Number of spaces
- 118 with 0 accessible spaces available
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
- Airport
-
TfL Rail service to London Heathrow.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 19:10
Saturday 06:10 - 19:10
Sunday 06:30 - 21:30
- Location
-
The ticket office is located within the station entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Nearby shop sells Oyster cards.
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Smartcards validators
- No
-
Travelling with Contactless is available
- Penalty fares
- Penalty fares apply for Great Western Railway TfL Rail
- London fare zone
- Zone 5
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Staff assistance is available from first train until last.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Lost Property
- Yes
- TfL Lost property
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)
- Ticket gates
- Yes
-
Hayes and Harlington has a Secure Station accreditation
- CCTV
- Yes
- Location for Rail Replacement Services
-
Bus stop E and L outside station entrance(both directions)
Facilities
- ATM Machine
- No
- Toilets
- Yes
- Toilets Location
-
- Toilets are located on platform 4&5
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
-
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
-
- An accessible, heated waiting room with automatic door opening is located on Platform 3.
- The waiting room is open from first to last train.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
- We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Staff help available
- Yes
-
Staff are available to assist from first to last train.
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
-
- Accessibility Category A. This station has step free access to all platforms
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 3,4 and 5.
- Wheelchairs available
- Yes
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