Hayes & Harlington (HAY)

Managed by TfL Rail 

 
Hayes & Harlington station
Station Road
Hayes
Greater London
UB3 4BX
 

Station facilities

  • Station seating facilities

    Station seating facilities
    • An accessible, heated waiting room with automatic door opening is located on Platform 3. 
    • The waiting room is open from first to last train.
  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

    Toilets
    • Located by the temporary ticket office on Station Approach Road. Toilets are locked, please contact a member of staff for assistance.
    • Baby change facilities are located within the accessible toilet by the temporary ticket office on Station Approach road. The accessible toilet is operated with a radar key.  
  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Hayes & Harlington

Stations made easy

Route planning around the station including maps and platforms

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Station Message: Alert!

 

From Friday 24th May 2020 there will be a reduced amount of parking spaces. This is to allow station improvement work to take place.

Due to on-going Crossrail Station refurbishment works, the ticket office has moved to a temporary location on station approach road.

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage CCTV
Yes
Car Park
Web address
https://www.ncp.co.uk/find-a-car-park/car-parks/hayes-and-harlington/
Opening hours
Number of spaces
118  with 0 accessible spaces available
Free of charge
No
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No
Airport

TfL Rail service to London Heathrow.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 19:10
Saturday 06:10 - 19:10
Sunday 06:30 - 21:30
Location

The ticket office has temporarily relocated to Station Approach due to refurbishment works.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Accessible ticket machines are located next to the temporary ticket office on Station Approach and within the main entrance on Station Road.   

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Nearby shop sells Oyster cards.
Smartcards
Smartcards issued
No
Smartcards top-up
Smartcards validators
No

Travelling with Contactless is available

Penalty fares
Penalty fares apply for Great Western Railway TfL Rail 
London fare zone
Zone 5

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times

Staff assistance is available from first train until last.

 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Lost Property
Yes
TfL Lost property
Customer Services
Please call our Customer Services Centre on 0343 222 1234  (Service and network charges may apply. See tfl.gov.uk/terms for details)
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Bus stop E and L outside station entrance(both directions)

Click here for map

Facilities

 
ATM Machine
No
Toilets
Yes
Toilets Location
  • Located by the temporary ticket office on Station Approach Road. Toilets are locked, please contact a member of staff for assistance.
  • Baby change facilities are located within the accessible toilet by the temporary ticket office on Station Approach road. The accessible toilet is operated with a radar key.  
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location

An accessible toilet is located at the temporary ticket office on Station Approach Road. This toilet is operated with a radar key.   

Waiting Rooms
Yes
Waiting rooms location
  • An accessible, heated waiting room with automatic door opening is located on Platform 3. 
  • The waiting room is open from first to last train.
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0343 222 1234
Assisted travel
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Staff help available
Yes

Staff are available to assist from first to last train.

Ramp for train access
Yes
Step free access coverage
No
Step free access note
  • Accessibility Category C. This station does not have step-free access.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3,4 and 5.
Wheelchairs available
Yes

Station Map

 
Station plan

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