Hayes & Harlington (HAY)
Managed by TfL Rail
Station facilities
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Station seating facilities
Station seating facilities - An accessible, heated waiting room with automatic door opening is located on Platform 3.
- The waiting room is open from first to last train.
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Trolleys
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Refreshments
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ATM machine
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Toilets
Toilets - Toilets are located on platform 4&5
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Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Hayes & Harlington
Getting to and from the station
- Car Park
- Web address
- https://www.ncp.co.uk/find-a-car-park/car-parks/hayes-and-harlington/
- Opening hours
- Number of spaces
- 118 with 0 accessible spaces available
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
- Airport
-
TfL Rail service to London Heathrow.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 19:10
Saturday 06:10 - 19:10
Sunday 06:30 - 21:30
- Location
-
The ticket office is located within the station entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Nearby shop sells Oyster cards.
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Smartcards validators
- No
-
Travelling with Contactless is available
- Penalty fares
- Penalty fares apply for Great Western Railway TfL Rail
- London fare zone
- Zone 5
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Staff assistance is available from first train until last.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Lost Property
- Yes
- TfL Lost property
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)
- Ticket gates
- Yes
-
Hayes and Harlington has a Secure Station accreditation
- CCTV
- Yes
- Location for Rail Replacement Services
-
Bus stop E and L outside station entrance(both directions)
Facilities
- ATM Machine
- No
- Toilets
- Yes
- Toilets Location
-
- Toilets are located on platform 4&5
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
-
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
-
- An accessible, heated waiting room with automatic door opening is located on Platform 3.
- The waiting room is open from first to last train.
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance. - Helpline opening hours
- Staff help available
- Yes
-
Staff are available to assist from first to last train.
- Staff help available opening times
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
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- Accessibility Category A. This station has step free access to all platforms
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 3,4 and 5.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Staff are available to assist from the first to last train.
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