Last updated:Today at 21:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 21:18
Train companies affected:South Western Railway
Hayes & Harlington (HAY)
Hayes & Harlington station, Station Road, Hayes, Greater London, UB3 4BX
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 19:10
- Opening Hours Saturday: 06:10 - 19:10
- Opening Hours Sunday: 06:30 - 21:30
Location
The ticket office is located within the station entrance
London Fare Zone
Zone 5
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster cards can only be purchased from ticket machines.
Zone 5
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard notes
Travelling with Contactless is available
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
Yes
Staff are available to assist from first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step free access to all platforms
Staff ramp assistance is always available.
Accessible seating is available on platforms 3,4 and 5.
Wheelchairs available from first to last train.
Ticket barriers and gates
Yes
Hayes and Harlington has a Secure Station accreditation
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
Waiting rooms
Yes
An accessible, heated waiting room with automatic door opening is located on Platform 3.
The waiting room is open from first to last train.
Seating area
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
0 spaces
Staff Help
Staff help available
Yes
Staff are available to assist from first to last train.
Customer Help Points and Meeting Point
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Toilets
Yes
Toilets are located on platform 4&5
Accessible Toilets
Yes
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
Baby Changing
No
Waiting Rooms
Yes
An accessible, heated waiting room with automatic door opening is located on Platform 3.
The waiting room is open from first to last train.
Seating Area
No
Spaces
118 spaces
Accessible spaces
0 space
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop E and L outside station entrance (both directions)
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available below.
Elizabeth Line service to London Heathrow.
Alternatively, you can take 350 bus from Bus Stop L to Heathrow.
