Last updated:Today at 21:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 21:18
Train companies affected:South Western Railway
Hayes & Harlington station, Station Road, Hayes, Greater London, UB3 4BX
The ticket office is located within the station entrance
Zone 5
Yes
Yes
Yes
Yes
Yes
Yes
Oyster cards can only be purchased from ticket machines.
Zone 5
No
No
Travelling with Contactless is available
Yes
Staff are available to assist from first to last train.
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
No
Yes
Yes
This station has step-free access to all platforms / the platform.
Accessibility Category A. This station has step free access to all platforms
Staff ramp assistance is always available.
Accessible seating is available on platforms 3,4 and 5.
Wheelchairs available from first to last train.
Yes
Hayes and Harlington has a Secure Station accreditation
Yes
Yes
Yes
Yes
Yes
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
Yes
An accessible, heated waiting room with automatic door opening is located on Platform 3.
The waiting room is open from first to last train.
No
Yes
No
No
0 spaces
Yes
Staff are available to assist from first to last train.
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Yes
Toilets are located on platform 4&5
Yes
An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.
No
Yes
An accessible, heated waiting room with automatic door opening is located on Platform 3.
The waiting room is open from first to last train.
No
118 spaces
0 space
No
No
No
No
No
There are no cycle hire facilities at this station
Bus stop E and L outside station entrance (both directions)
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available below.
Elizabeth Line service to London Heathrow.
Alternatively, you can take 350 bus from Bus Stop L to Heathrow.