Hereford (HFD)
Managed by Transport for Wales
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
Note Café -
ATM machine
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Toilets
Toilets The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours. -
Pay phone
Pay phone Coins -
Internet
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Post box
Note -
Tourist information office
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Shops
Hereford
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Limited cycle stands are available in the car park.
- Storage spaces
- 50
- Storage CCTV
- Yes
- Car Park
- Main Car Park
- Operator
- National Car Parks Ltd
- Phone number
- 08450 507 080
- Address
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- Web address
- http://www.ncp.co.uk/
- Email address
- customer.service@ncp.co.uk
- Note
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Visit www.ncp.co.uk for parking prices.
- Opening hours
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Monday - Sunday 24 Hours a Day
- Number of spaces
- 175 with 5 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
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Visit www.ncp.co.uk for parking prices.
- CCTV Coverage
- Yes
- Taxi
- There is a taxi rank in the station car park, adjacent to the station building.
- Accessible taxis
-
Available from the taxi rank.
- Impaired mobility set down / pick up points available
- Yes
- Set down and pick up in the station car park, adjacent to the station building.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:20 - 18:30
Saturday 06:45 - 18:30
Sunday 09:15 - 18:40
- Location
- The ticket office is inside the station building.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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A low level counter is available at the Ticket Office.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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The ticket machines are only accessible during ticket office opening hours.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for Great Western Railway West Midlands Trains
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
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Information available from help point on platform or from ticket office during the above hours.
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- Managed by Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement services depart from the station car park, unless otherwise stated on the station poster boards.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Coins
- Accessible public telephones
-
The pay phone (coins only) is available for use on platform 3.
- Post box
- Yes
- Refreshment facilities
- Yes
- Café
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
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Assistance will be provided by the Conductor on the train when staff are not available on the platform.
- Staff help available opening times
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Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:00 - 22:00
Sunday 09:00 - 22:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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A lift and a footbridge with steps connects all platforms.
- Wheelchairs available
- Yes
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