Hereford (HFD)
Hereford Station, Station Approach, Hereford, Herefordshire, HR1 1BB
The lifts are out of order between platform 3 and the station at Hereford station.
Please note that the platforms at this station have a gentle slope. Please apply brakes to pushchairs and wheelchairs when waiting on the platform for a train.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 05:15 - 18:40
- Opening Hours Sunday: 09:15 - 18:40
Location
The ticket office is inside the station building.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards.
The ticket machines are only accessible during ticket office opening hours.
Height adjusted ticket office counter
Yes
A low level counter is available at the Ticket Office.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Staff Help Available
- Staff Help Available Monday to Saturday: 06:00 - 22:00
- Staff Help Available Sunday: 09:00 - 22:00
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B.
Step free access through the ticket hall to Platform 3 and 4.
A footbridge lifts connects Platforms 1 and 2.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards.
The ticket machines are only accessible during ticket office opening hours.
Height adjusted ticket office counter
Yes
A low level counter is available at the Ticket Office.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Saturday: 05:15 - 22:00
- Waiting rooms Sunday: 09:00 - 22:00
Closed until further notice.
Seating area
No
Accessible public telephones
Yes
The pay phone (coins only) is available for use on platform 3.
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Available from the taxi rank.
Impaired mobility set down/pick-up point
Yes
Set down and pick up in the station car park, adjacent to the station building.
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Saturday: 06:00 - 22:00
- Staff help available Sunday: 09:00 - 22:00
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Saturday: 05:15 - 22:00
- Waiting Rooms Sunday: 09:00 - 22:00
Closed until further notice.
Seating Area
No
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
Spaces
175 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Set down and pick up in the station car park, adjacent to the station building.
Car park CCTV
Yes
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
Refreshment Facilities
Yes
Café
Pay Phones
Yes
Accessible Public Telephones
Yes
The pay phone (coins only) is available for use on platform 3.
Post Boxes
Yes
Bicycle Storage
Spaces
50 spaces
Type of Storage
Stands
Location
Limited cycle stands are available in the car park, adjacent to the bus shelter.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is at the front of the station.
Taxi rank in the station car park, adjacent to the station building.
