Hereford (HFD)
Hereford Station, Station Approach, Hereford, Herefordshire, HR1 1BB
Coming soon: TfW Penalty Fare Zone Extension - from 9 September 2024
From Monday 09 September, this station will be within the Transport for Wales Penalty Fare Zone. For more information visit tfw.wales/tfw-penalty-fare-zone.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 05:15 - 18:40
- Opening Hours Sunday: 09:15 - 18:40
Location
The ticket office is inside the station building.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen.
The ticket machines are only accessible during ticket office opening hours.
Height adjusted ticket office counter
Yes
A low level counter is available at the Ticket Office.
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Staff Help Available
- Staff Help Available Monday to Saturday: 06:15 - 21:00
- Staff Help Available Sunday: 09:15 - 21:00
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points
Yes
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A
Step free access through the ticket hall to Platform 3 and 4.
A footbridge lifts connects Platforms 1 and 2.
Ticket barriers and gates
Yes
Wide aisle gates available.
Accessible ticket machines
Yes
The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen.
The ticket machines are only accessible during ticket office opening hours.
Height adjusted ticket office counter
Yes
A low level counter is available at the Ticket Office.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Waiting rooms
- Waiting rooms Monday to Saturday: 06:15 - 21:00
- Waiting rooms Sunday: 09:15 - 21:00
Seating area
Yes
Accessible public telephones
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Available from the taxi rank.
Taxi rank in the station car park, adjacent to the station building.
Impaired mobility set down/pick-up point
Yes
Directly outside station.
Accessible spaces
11 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Saturday: 06:15 - 21:00
- Staff help available Sunday: 09:15 - 21:00
Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Accessible Toilets
Yes
The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Saturday: 06:15 - 21:00
- Waiting Rooms Sunday: 09:15 - 21:00
Seating Area
Yes
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces
146 spaces
Accessible spaces
11 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Directly outside station.
Car park CCTV
Yes
Parking charges
Parking charges apply
Notes
Visit www.apcoa.co.uk/tfwr for parking prices.
ATM
No
Refreshment Facilities
Yes
Café
Shops
No
Pay Phones
No
Accessible Public Telephones
No
Post Boxes
No
Bicycle Storage
Spaces
50 spaces
Type of Storage
Stands
Location
Cycle parking is provided at four locations.
5 sheffield stands, under a shelter providing for up to 10 spaces for bicycles are located at the southern end of Platform 3.
5 Sheffield stands, providing for up to 10 bicycles to be parked are located in a shelter on the traffic island as you enter from Station Approach.
10 Sheffield stands, under two shelters providing for up to 20 spaces for bicycles, are located in an area marked cycle storage to the left of the main station entrance. A further five Sheffield stands, offering 10 spaces are also located nearby.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
The rail replacement bus stop is at the front of the station.
Please click here for walking directions from the station to the rail replacement bus stop.
W3W: cult.adults.aura
Taxi rank in the station car park, adjacent to the station building.
There are no cycle hire facilities at this station.
