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Last updated:Today at 12:14
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 11:12
Train companies affected:East Midlands Railway, Grand Central, Hull Trains, LNER, Lumo
Last updated:Today at 02:09
Train companies affected:South Western Railway

Hereford (HFD)

Hereford Station, Station Approach, Hereford, Herefordshire, HR1 1BB

The lifts are out of order between platform 3 and the station at Hereford station.

Please note that the platforms at this station have a gentle slope.  Please apply brakes to pushchairs and wheelchairs when waiting on the platform for a train.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Saturday: 05:15 - 18:40
  • Opening Hours Sunday: 09:15 - 18:40
Location

The ticket office is inside the station building.

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Office
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

The ticket machine(s) take cash, and major debit and credit cards.

The ticket machines are only accessible during ticket office opening hours.

Height adjusted ticket office counter

Yes

A low level counter is available at the Ticket Office.

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard notes

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Staff Help Available

  • Staff Help Available Monday to Saturday: 06:00 - 22:00
  • Staff Help Available Sunday: 09:00 - 22:00

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Customer Help Points

Yes

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B.

Step free access through the ticket hall to Platform 3 and 4.

A footbridge lifts connects Platforms 1 and 2.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

The ticket machine(s) take cash, and major debit and credit cards.

The ticket machines are only accessible during ticket office opening hours.

Height adjusted ticket office counter

Yes

A low level counter is available at the Ticket Office.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Saturday: 05:15 - 22:00
  • Waiting rooms Sunday: 09:00 - 22:00

Closed until further notice.

Seating area

No

Accessible public telephones

Yes

The pay phone (coins only) is available for use on platform 3.

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Available from the taxi rank.

Impaired mobility set down/pick-up point

Yes

Set down and pick up in the station car park, adjacent to the station building.

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 06:00 - 22:00
  • Staff help available Sunday: 09:00 - 22:00

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Saturday: 05:15 - 22:00
  • Waiting Rooms Sunday: 09:00 - 22:00

Closed until further notice.

Seating Area

No

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes

Spaces

175 spaces

Accessible spaces

5 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Set down and pick up in the station car park, adjacent to the station building.

Car park CCTV

Yes

Notes

Visit www.apcoa.co.uk/tfwr for parking prices.

Refreshment Facilities

Yes

Café

Pay Phones

Yes

Accessible Public Telephones

Yes

The pay phone (coins only) is available for use on platform 3.

Post Boxes

Yes

Bicycle Storage

Spaces

50 spaces

Type of Storage

Stands

Location

Limited cycle stands are available in the car park, adjacent to the bus shelter.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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