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Holyhead (HHD)

Holyhead station, Station Approach, London Road, Holyhead, Anglesey, LL65 2BT

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Saturday: 06:10 - 19:10
  • Opening Hours,Sunday: 10:30 - 17:00
Location

Inside the ferry terminal.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available

  • Yes - from information point
  • Yes - from ticket office

Customer Information

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: Available
  • Information Services Opening Times,Saturday: 00:00 - 21:45
  • Information Services Opening Times,Sunday: 07:00 - 00:00

Staff Help Available

  • Staff Help Available,Monday to Friday: Available
  • Staff Help Available,Saturday: 00:00 - 21:45
  • Staff Help Available,Sunday: 07:00 - 00:00

Monday to Friday 00:00 to 23:59 (24 hours)

Saturday 00:01 to 21:45

Sunday 07:00 to 00:00

Customer Help Points

No

Ticket office for advice only.

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Left Luggage

Unavailable

Lost Property

Available

Trolleys

Available

CCTV at the Station

Yes

Help Point location

There are no Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Category B1

Step free access is via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House.

Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.

Waiting rooms
  • Waiting rooms,Monday to Friday: Available
  • Waiting rooms,Saturday: 00:00 - 21:45
  • Waiting rooms,Sunday: 07:00 - 00:00
Seating area

Available

There is seating on platform 3. Please note there is no seating on platform 1.

Induction loop pay phones

Unavailable

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are no tactile warnings on platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available,Monday to Friday: Available
  • Staff help available,Saturday: 00:00 - 21:45
  • Staff help available,Sunday: 07:00 - 00:00

Monday to Friday 00:00 to 23:59 (24 hours)

Saturday 00:01 to 21:45

Sunday 07:00 to 00:00

Customer Help Points

No

Ticket office for advice only.

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are no Help Points

Toilets

Available

The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.

Accessible Toilets

Available

The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.

Baby Changing

Available

Waiting Rooms

  • Waiting Rooms,Monday to Friday: Available
  • Waiting Rooms,Saturday: 00:00 - 21:45
  • Waiting Rooms,Sunday: 07:00 - 00:00

Seating Area

Available

There is seating on platform 3. Please note there is no seating on platform 1.

Operator

Horizon Parking Ltd

Car Parking Availability

  • Car Parking Availability,Monday to Sunday & Public Holidays: Available

Spaces

35 spaces

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Car park CCTV

No

Parking charges

Parking charges apply

Notes

Parking Charges Apply.

ATM

Available

Located on the concourse.

Refreshment Facilities

Available

Shops

Available

Port shop for gifts, hot and cold drinks, light refreshments to eat in or take away

Public Telephones

No

Accessible Public Telephones

Unavailable

Post Boxes

Unavailable

Bicycle Storage

Spaces

12 spaces

Type of Storage

Stands

Location

Cycle parking on Holyhead station is in two locations

4 Sheffield stands offering parking for up to eight bicycles are sited on Platform 3.

2 Sheffield Stands offering parking for up to four bicycles are sited on Platform 2

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station.

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