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Last updated:Today at 09:43
Train companies affected:Avanti West Coast, ScotRail, TransPennine Express

Holyhead (HHD)

Holyhead station, Station Approach, London Road, Holyhead, Anglesey, LL65 2BT

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 19:10
  • Opening Hours Saturday: 06:10 - 19:10
  • Opening Hours Sunday: 10:30 - 17:00
Location

Inside the ferry terminal.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: Yes
  • Information Services Opening Times Saturday: 00:00 - 21:45
  • Information Services Opening Times Sunday: 07:00 - 00:00

Staff Help Available

  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: 00:00 - 21:45
  • Staff Help Available Sunday: 07:00 - 00:00

Monday to Friday 00:00 to 23:59 (24 hours)

Saturday 00:01 to 21:45

Sunday 07:00 to 00:00

Customer Help Points

No

Ticket office for advice only.

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Category B

Step free access is via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House.

Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m.

Ticket barriers and gates

No

Accessible ticket machines

Yes

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Sunday: Yes

Closed until further notice.

Seating area

No

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: 00:00 - 21:45
  • Staff help available Sunday: 07:00 - 00:00

Monday to Friday 00:00 to 23:59 (24 hours)

Saturday 00:01 to 21:45

Sunday 07:00 to 00:00

Customer Help Points and Meeting Point

No

Ticket office for advice only.

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Sunday: Yes

Closed until further notice.

Seating Area

No

Operator

Horizon Parking Ltd

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes

Spaces

35 spaces

Accessible spaces

4 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

ATM

Yes

Located on the concourse.

Refreshment Facilities

Yes

Shops

Yes

Port shop for gifts, hot and cold drinks, light refreshments to eat in or take away

Pay Phones

No

Post Boxes

Yes

Located in the ferry terminal

Bicycle Storage

Spaces

12 spaces

Type of Storage

Stands

Location

Cycle parking on Holyhead station is in two locations

4 Sheffield stands offering parking for up to eight bicycles are sited on Platform 3.

2 Sheffield Stands offering parking for up to four bicycles are sited on Platform 2

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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