Last updated:Today at 00:03
Train companies affected:South Western Railway
Holyhead (HHD)
Holyhead station, Station Approach, London Road, Holyhead, Anglesey, LL65 2BT
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 19:10
- Opening Hours Saturday: 06:10 - 19:10
- Opening Hours Sunday: 10:30 - 17:00
Location
Inside the ferry terminal.
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard notes
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: 00:00 - 21:45
- Information Services Opening Times Sunday: 07:00 - 00:00
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: 00:00 - 21:45
- Staff Help Available Sunday: 07:00 - 00:00
Monday to Friday 00:00 to 23:59 (24 hours)
Saturday 00:01 to 21:45
Sunday 07:00 to 00:00
Customer Help Points
No
Ticket office for advice only.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B
Step free access is via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House.
Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m.
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Sunday: Yes
Closed until further notice.
Seating area
No
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: 00:00 - 21:45
- Staff help available Sunday: 07:00 - 00:00
Monday to Friday 00:00 to 23:59 (24 hours)
Saturday 00:01 to 21:45
Sunday 07:00 to 00:00
Customer Help Points and Meeting Point
No
Ticket office for advice only.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: Yes
Closed until further notice.
Seating Area
No
Operator
Horizon Parking Ltd
- 0344 7707070
- -London Road
- -Holyhead
- LL65 1DQ
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
Spaces
35 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
ATM
Yes
Located on the concourse.
Refreshment Facilities
Yes
Shops
Yes
Port shop for gifts, hot and cold drinks, light refreshments to eat in or take away
Pay Phones
No
Post Boxes
Yes
Located in the ferry terminal
Bicycle Storage
Spaces
10 spaces
5 Sheffield Stands
Type of Storage
Stands
Location
On Platform 2 by the gate (in ferry port area).
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop is on the access road to Holyhead Port
Taxi rank on access road to ferry terminal.
For the nearest bus stop, walk across the footbridge and turn right onto Victoria Road.
Holyhead Port terminal immediately adjacent to station offering timetabled services to Dublin Ferry Port.
