Holyhead (HHD)
Holyhead station, Station Approach, London Road, Holyhead, Anglesey, LL65 2BT
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 06:10 - 19:10
- Opening Hours Sunday: 10:30 - 17:00
Location
Inside the ferry terminal.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: 00:00 - 21:45
- Information Services Opening Times Sunday: 07:00 - 00:00
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: 00:00 - 21:45
- Staff Help Available Sunday: 07:00 - 00:00
Monday to Friday 00:00 to 23:59 (24 hours)
Saturday 00:01 to 21:45
Sunday 07:00 to 00:00
Customer Help Points
No
Ticket office for advice only.
Customer Services Notes
Contact our Customer Relations team directly via the Transport for Wales Website.
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Category B1
Step free access is via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House.
Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m.
Ticket barriers and gates
No
Accessible ticket machines
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.
Waiting rooms
- Waiting rooms Monday to Friday: Yes
- Waiting rooms Saturday: 00:00 - 21:45
- Waiting rooms Sunday: 07:00 - 00:00
Seating area
Yes
There is seating on platform 3. Please note there is no seating on platform 1.
Accessible public telephones
No
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: 00:00 - 21:45
- Staff help available Sunday: 07:00 - 00:00
Monday to Friday 00:00 to 23:59 (24 hours)
Saturday 00:01 to 21:45
Sunday 07:00 to 00:00
Customer Help Points and Meeting Point
No
Ticket office for advice only.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.
Accessible Toilets
Yes
The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: Yes
- Waiting Rooms Saturday: 00:00 - 21:45
- Waiting Rooms Sunday: 07:00 - 00:00
Seating Area
Yes
There is seating on platform 3. Please note there is no seating on platform 1.
First Class Lounge
No
Operator
Horizon Parking Ltd
- 0344 7707070
- -London Road
- -Holyhead
- LL65 1DQ
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday & Public Holidays: Yes
Spaces
35 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
Notes
Parking Charges Apply.
ATM
Yes
Located on the concourse.
Refreshment Facilities
Yes
Shops
Yes
Port shop for gifts, hot and cold drinks, light refreshments to eat in or take away
Pay Phones
No
Accessible Public Telephones
No
Post Boxes
No
Bicycle Storage
Spaces
12 spaces
Type of Storage
Stands
Location
Cycle parking on Holyhead station is in two locations
4 Sheffield stands offering parking for up to eight bicycles are sited on Platform 3.
2 Sheffield Stands offering parking for up to four bicycles are sited on Platform 2
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station.
More Information
Transport Links
Local bus stop near the station.
Taxi rank on access road to ferry terminal.
For the nearest bus stop, walk across the footbridge and turn right onto Victoria Road.
Holyhead Port terminal immediately adjacent to station offering timetabled services to Dublin Ferry Port.
There are no cycle hire facilities at this station.
