Hackney Wick (HKW)
Managed by London OvergroundÂ
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Hackney Wick
Getting to and from the station
Bicycle parking
Stands
- Storage sheltered
- No
- Storage spaces
- 6
- Storage CCTV
- Yes
- Car Park
No
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 07:30 - 10:00
- Location
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At entrance
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Ticket office staff provide assistance where possible
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from ticket machine
- Oystercards
- Get Oyster cards here
Yes
- Top-up Oyster pay as you go here
Yes, at either ticket office or ticket machine
- Use Oyster Pay as you go here
Yes
- Smartcards
- Smartcards issued
No
- Smartcards top-up
Not possible at this station
- Smartcards validators
No
- London fare zone
- Zone 2
Staffing and general services
- Information available from staff
Yes - from ticket office
- Information services - opening times
-
Monday - Friday 05:56 - 00:23
Saturday 05:30 - 00:34
Sunday 08:50 - 00:12
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
Yes
- Customer Services
-
You can Contact Customer Services on 0343 222 1234
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Use Bus stop B in Hepscott Road for eastbound services to Stratford
Use Bus stop A in Hepscott Road for westbound services to Camden Road/Hampstead Heath/Richmond
Facilities
- ATM Machine
No
- Toilets
No
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
- Helpline opening hours
- Staff help available
Yes
- Staff help available opening times
-
Monday - Friday Closed
Saturday Closed
Sunday Closed
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
- Wheelchairs available
Yes
- Wheelchairs available open hours