Hackney Wick (HKW)
Hackney Wick station, White Post Lane, Hackney, London, E9 5TS
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:30 - 10:00
Location
At entrance
London Fare Zone
Zone 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Ticket office staff provide assistance where possible
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Office
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from ticket office
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:56 - 00:23
- Information Services Opening Times Saturday: 05:30 - 00:34
- Information Services Opening Times Sunday: 08:50 - 00:12
Staff Help Available
- Staff Help Available Monday to Friday: No
- Staff Help Available Saturday: No
- Staff Help Available Sunday: No
Customer Help Points
Yes
Customer Services Notes
You can Contact Customer Services on 0343 222 1234
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
The station has step-free access to and between all platforms, at all times trains are running, via level access, lifts or ramps (in accordance with new-build standards re gradient/length). Additional station entrances or walking routes not meeting the A criteria are permitted, providing the additional walking distance to avoid these is no more than 100m.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Ticket office staff provide assistance where possible
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Concourse
Waiting rooms
- Waiting rooms Monday to Friday: 07:00 - 13:00
- Waiting rooms Saturday to Sunday: No
Seating area
No
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: No
- Staff help available Saturday: No
- Staff help available Sunday: No
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Toilets
No
Accessible Toilets
Yes
Concourse
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 07:00 - 13:00
- Waiting Rooms Saturday to Sunday: No
Seating Area
No
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
6 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop B in Hepscott Road for eastbound services to Stratford
Use Bus stop A in Hepscott Road for westbound services to Camden Road/Hampstead Heath/Richmond
