Hartlepool (HPL)
Managed by Northern
Station facilities
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Station seating facilities
-
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
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Tourist information office
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Shops
Hartlepool
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- on platform
- Storage spaces
- 8
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Local Council - 70 spaces
- Phone number
- 0800 200 6060
- Address
-
-
-
- Email address
- [email protected]
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 0
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £Fee Payable
- CCTV Coverage
- No
- Onward travel information
-
Busline 0871 200 2233
- Impaired mobility set down / pick up points available
- Yes
-
Step free access from car park to station entrance
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 07:00 - 18:25
Saturday 07:00 - 18:25
Sunday Closed
- Location
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On main platform near exit
Accepts cards only
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office does not have an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
- More information at www.northernrailway.co.uk/smart
- Penalty fares
- Penalty fares apply for Northern
Staffing and general services
- Information available from staff
- If the station is not staffed please use our helpline 08002006060
- Information services - opening times
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Monday - Friday 07:00 - 18:20
Saturday 07:00 - 18:20
Information available 24/7 through the customer experience centre 0800 200 6060
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- No
- Lost Property
- Yes
-
Monday - Sunday 07:00 - 22:00
Open 0700-2200 7 days per week
- 08002006060
- Customer Services
- 08002006060
- Ticket gates
- Yes
-
Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport will pick up/drop off at the station front.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 138 5560 text relay 18001 0800 138 5560
- Assisted travel
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Assistance will be provided by station staff during ticket office opening hours, outside of this the conductor will assist
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 06:35 - 13:05
Saturday 07:25 - 13:55
Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Category A station, There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.
- Wheelchairs available
- No
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