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Last updated:Today at 08:25
Train companies affected:Avanti West Coast, CrossCountry, East Midlands Railway, London Northwestern Railway, Northern, Transport for Wales

Hartlepool (HPL)

Hartlepool station, Station Approach, Hartlepool, County Durham, TS24 7ED

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 07:00 - 13:30
  • Opening Hours Saturday: 07:00 - 13:30
  • Opening Hours Sunday: No
Location

On main platform near exit

Accepts cards only

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

No

staff will come out of the office to assist

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 07:00 - 18:20
  • Information Services Opening Times Saturday: 07:00 - 18:20

Information available 24/7 through the customer experience centre 0800 200 6060

Staff Help Available

  • Staff Help Available Monday to Friday: 06:35 - 13:05
  • Staff Help Available Saturday: 07:25 - 13:55
  • Staff Help Available Sunday: No

Customer Help Points

No

none

Customer Services Notes

08002006060

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

  • Category A Station

There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

Yes

Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.

Accessible ticket machines

Yes

Height adjusted ticket office counter

No

staff will come out of the office to assist

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

Closed until further notice

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Impaired mobility set down/pick-up point

Yes

Step free access from car park to station entrance

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:35 - 13:05
  • Staff help available Saturday: 07:25 - 13:55
  • Staff help available Sunday: No
Customer Help Points and Meeting Point

No

none

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

These toilets are available during ticket office opening hours using a RADAR Key

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

Yes

Closed until further notice

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Step free access from car park to station entrance

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £0.00

Refreshment Facilities

Yes

Bicycle Storage

Spaces

8 spaces

Type of Storage

Stands

Location

Platform 2

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Not available at this station.

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