Last updated:Today at 02:34
Train companies affected:Avanti West Coast, TransPennine Express
Hartlepool (HPL)
Hartlepool station, Station Approach, Hartlepool, County Durham, TS24 7ED
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:00 - 13:30
- Opening Hours Saturday: 07:00 - 13:30
- Opening Hours Sunday: No
Location
On main platform near exit
Accepts cards only
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
staff will come out of the office to assist
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available From Staff
If the station is not staffed please use our helpline 08002006060
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 07:00 - 18:20
- Information Services Opening Times Saturday: 07:00 - 18:20
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
- Staff Help Available Monday to Friday: 06:35 - 13:05
- Staff Help Available Saturday: 07:25 - 13:55
- Staff Help Available Sunday: No
Customer Help Points
No
none
Customer Services Notes
08002006060
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Yes
Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
staff will come out of the office to assist
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Closed until further notice
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Impaired mobility set down/pick-up point
Yes
Step free access from car park to station entrance
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:35 - 13:05
- Staff help available Saturday: 07:25 - 13:55
- Staff help available Sunday: No
Customer Help Points and Meeting Point
No
none
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
These toilets are available during ticket office opening hours using a RADAR Key
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice
Seating Area
Yes
Operator
Local Council - 70 spaces
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Step free access from car park to station entrance
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £0.00
Refreshment Facilities
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
Platform 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Replacement transport will pick up/drop off at the station front.
Busline 0871 200 2233
Not available at this station.
