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Horden (HRE)

Horden station, South East View, Horden, Peterlee, County Durham, SR8 4EA

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours

Unavailable

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

 www.northernrailway.co.uk/smart

Information Available

If the station is unstaffed, please contact the customer relations team or onboard staff

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday: Available

Information available 24/7 through the customer experience centre 0800 200 6060

Staff Help Available

Available

Assistance will be given by the conductor.

Customer Help Points

Yes

 2 help points in shelters and 2 in refuse points.

Customer Services Notes

08002006060

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

No

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

 Category A station, Ramped access to each platform, lengthy ramps between platforms, please allow plenty of time.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Induction loop

Yes

Ramp for train access

Unavailable

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

There are no waiting rooms provided at the station. Shelters are provided on both platforms.

Seating area

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Impaired mobility set down/pick-up point available

Unavailable

No designated area is provided. The station front may be used for set down purposes.

Accessible spaces

Not Specified

Staff Help

Staff help available

Available

Assistance will be given by the conductor.

Customer Help Points

Yes

 2 help points in shelters and 2 in refuse points.

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station
Help Point location

There are Help Points

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Unavailable

There are no waiting rooms provided at the station. Shelters are provided on both platforms.

Seating Area

Unavailable

Impaired mobility set down/pick up points available

Unavailable

No designated area is provided. The station front may be used for set down purposes.

Car park CCTV

No

Refreshment Facilities

Unavailable

Public Telephones

No

Public Wi-Fi

Unavailable

Bicycle Storage

Spaces

36 spaces

Type of Storage

Stands

Location

Platform 2

Sheltered

No

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

Not available at this station.

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