Heaton Chapel (HTC)
Managed by Northern
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
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Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Heaton Chapel
Getting to and from the station
Bicycle parking
Lockers,Stands- Storage sheltered
- No
- Storage spaces
- 25
- 5 cycle lockers and 20 cycle stand parking spaces
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
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On both sides of Heaton Moor Road for buses to Manchester, Stockport or Reddish. Busline 0871 200 2233
- Impaired mobility set down / pick up points available
- No
- Metro
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GMPTE 0161 228 7811
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:30 - 13:00
Saturday 07:30 - 14:00
Sunday 09:00 - 16:30
- Location
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In the waiting shelter on the Manchester bound platform
Accepts card payments only
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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Ticket office staff make every effort to provide the assistance that disabled passengers require.
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
- More information at www.northernrailway.co.uk/smart
- Penalty fares
- Penalty fares apply for Northern
Staffing and general services
- Information available from staff
- If the station is not staffed please use our helpline 08002006060
- Information services - opening times
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Monday - Friday 06:00 - 19:30
Saturday 06:00 - 19:30
Information available from Help Point 24/7.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Platforms 1&2
- Lost Property
- Yes
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Monday - Sunday 07:00 - 22:00
Open 0700-2200 7 days per week
- 08002006060
- Customer Services
- 08002006060
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Replacement transport to Stockport will call at the bus stop on Wellington Road North adjacent to Brook Road Replacement transport to Manchester will call at the bus stop on Wellington Road North by the junction with Claremont Avenue.
Facilities
- ATM Machine
- No
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 138 5560 text relay 18001 0800 138 5560
- Assisted travel
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Assistance will be provided by station staff during ticket office opening hours, outside of this the conductor will assist
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 06:05 - 18:30
Saturday 07:00 - 18:30
Sunday 09:10 - 16:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Services towards Manchester (platform 2) : From Heaton Moor Road, up 1 step into the ticket hall, turn right down 18 steps and then a further 25 steps onto the platform. When the ticket hall is closed use the entrance on Tatton Road North (30 paces from the junction of Heaton Moor Road) down a ramp (63 paces, 1:7 slope) onto the platform. Services towards Stockport (platform 1) : Either use the entrance at the junction of Heaton Moor Road and Edgerton Road North, through a 5ft wide gate and down 41 steps onto the platform, or level access is available 200 paces down Edgerton Road North from Heaton Moor Road along a ramp (26 paces, 1:7 slope) onto the platform
- Wheelchairs available
- No
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