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Heaton Chapel (HTC)

Heaton Chapel station, Heaton Moor Road, Heaton Chapel, Cheshire, SK4 4NX

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:30 - 13:00
  • Opening Hours,Saturday: 07:30 - 14:00
  • Opening Hours,Sunday: 09:00 - 16:30
Location

In the waiting shelter on the Manchester bound platform

Accepts card payments only

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Unavailable

Height adjusted ticket office counter

Available

Ticket office staff make every effort to provide the assistance that disabled passengers require.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available

If the station is unstaffed, please contact the customer relations team or onboard staff

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 06:00 - 19:30
  • Information Services Opening Times,Saturday: 06:00 - 19:30

Information available from Help Point 24/7.

Staff Help Available

  • Staff Help Available,Monday to Friday: 06:05 - 18:30
  • Staff Help Available,Saturday: 07:00 - 18:30
  • Staff Help Available,Sunday: 09:10 - 16:30

Customer Help Points

Yes

Platforms 1&2

Customer Services Notes

08002006060

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are throughout this station

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

  • Category B Station

  • Scooter Friendly Station

  • Please note there are no tactile pavings at this station

Services towards Manchester (platform 2) : From Heaton Moor Road, up 1 step into the ticket hall, turn right down 18 steps and then a further 25 steps onto the platform. When the ticket hall is closed use the entrance on Tatton Road North (30 paces from the junction of Heaton Moor Road) down a ramp (63 paces, 1:7 slope) onto the platform. Services towards Stockport (platform 1) : Either use the entrance at the junction of Heaton Moor Road and Edgerton Road North, through a 5ft wide gate and down 41 steps onto the platform, or level access is available 200 paces down Edgerton Road North from Heaton Moor Road along a ramp (26 paces, 1:7 slope) onto the platform

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

Unavailable

Accessible ticket machines

Unavailable

Height adjusted ticket office counter

Available

Ticket office staff make every effort to provide the assistance that disabled passengers require.

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

shelters only

Seating area

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Impaired mobility set down/pick-up point available

Unavailable

No designated area is provided. Street set down only available.

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 06:05 - 18:30
  • Staff help available,Saturday: 07:00 - 18:30
  • Staff help available,Sunday: 09:10 - 16:30
Customer Help Points

Yes

Platforms 1&2

Helpline
  • Helpline,Monday to Sunday: Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

Help Points are only available in limited locations

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Unavailable

shelters only

Seating Area

Available

Sheltered waiting area

There is sheltered waiting

Refreshment Facilities

Unavailable

Public Telephones

No

Bicycle Storage

Spaces

25 spaces

5 cycle lockers and 20 cycle stand parking spaces

Type of Storage

Lockers & Stands

Location

Platform 1 & 2

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

Not available at this station.

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