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Last updated:Today at 19:05
Train companies affected:CrossCountry, Great Western Railway

Heaton Chapel (HTC)

Heaton Chapel station, Heaton Moor Road, Heaton Chapel, Cheshire, SK4 4NX

Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 13:00
  • Opening Hours Saturday: 07:30 - 14:00
  • Opening Hours Sunday: 09:00 - 16:30
Location

In the waiting shelter on the Manchester bound platform

Accepts card payments only

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

No

Height adjusted ticket office counter

Yes

Ticket office staff make every effort to provide the assistance that disabled passengers require.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

More information at www.northernrailway.co.uk/smart

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 19:30
  • Information Services Opening Times Saturday: 06:00 - 19:30

Information available from Help Point 24/7.

Staff Help Available

  • Staff Help Available Monday to Friday: 06:05 - 18:30
  • Staff Help Available Saturday: 07:00 - 18:30
  • Staff Help Available Sunday: 09:10 - 16:30

Customer Help Points

Yes

Platforms 1&2

Customer Services Notes

08002006060

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday: 07:00 - 22:00

Open 0700-2200 7 days per week

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

  • Category B Station

  • Scooter Friendly Station

  • Please note there are no tactile pavings at this station

Services towards Manchester (platform 2) : From Heaton Moor Road, up 1 step into the ticket hall, turn right down 18 steps and then a further 25 steps onto the platform. When the ticket hall is closed use the entrance on Tatton Road North (30 paces from the junction of Heaton Moor Road) down a ramp (63 paces, 1:7 slope) onto the platform. Services towards Stockport (platform 1) : Either use the entrance at the junction of Heaton Moor Road and Edgerton Road North, through a 5ft wide gate and down 41 steps onto the platform, or level access is available 200 paces down Edgerton Road North from Heaton Moor Road along a ramp (26 paces, 1:7 slope) onto the platform

To find our more about travelling around this station, please see the 360 map click here

Ticket barriers and gates

No

Accessible ticket machines

No

Height adjusted ticket office counter

Yes

Ticket office staff make every effort to provide the assistance that disabled passengers require.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

shelters only

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Impaired mobility set down/pick-up point

No

No designated area is provided. Street set down only available.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:05 - 18:30
  • Staff help available Saturday: 07:00 - 18:30
  • Staff help available Sunday: 09:10 - 16:30
Customer Help Points and Meeting Point

Yes

Platforms 1&2

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

shelters only

Seating Area

Yes

Refreshment Facilities

No

Bicycle Storage

Spaces

25 spaces

5 cycle lockers and 20 cycle stand parking spaces

Type of Storage

Lockers & Stands

Location

Platform 1 & 2

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

Not available at this station.

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