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Halesworth (HAS)

Halesworth station, Station Road, Halesworth, Suffolk, IP19 8BZ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

Unavailable

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens

Staff Help Available

Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp Assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the two ticket machines at this station

  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Ipswich) - Next to the waiting shelter which is closer to the barrow crossing, fixed to a red post

  • Platform 2 (for trains towards Lowestoft) - Beyond the ticket machine and the canopy, fixed to the platform-facing wall

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday & Public Holidays: Available

CCTV at the Station

Yes

Help Point location

Help Points are only available in limited locations

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This station has step free access to both platforms. However, please note that Platform 1 (for trains towards Ipswich) is only accessible via a barrow crossing across the train tracks, or via a public footpath and road route on to Bramblewood Way which requires additional time.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

Seating area

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available

Available

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp Assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on one of the two ticket machines at this station

  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Ipswich) - Next to the waiting shelter which is closer to the barrow crossing, fixed to a red post

  • Platform 2 (for trains towards Lowestoft) - Beyond the ticket machine and the canopy, fixed to the platform-facing wall

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station
Help Point location

Help Points are only available in limited locations

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

16 spaces

Accessible spaces

3 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £3.00
  • Rate per year £328.00

Refreshment Facilities

Unavailable

Public Telephones

No

Bicycle Storage

Spaces

19 spaces

Type of Storage

Stands & Lockers

Location

There are five cycle lockers located between the waiting shelter and the ticket machine on Platform 1 (for trains towards Ipswich), and a sheltered cycle parking area providing seven cycle stands is on Platform 2 (for trains towards Lowestoft) between the former station buildings and the barrow crossing.

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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