Hastings (HGS)
Hastings station, Station Approach, off Havelock Road, Hastings, East Sussex, TN34 1BA
The lifts are out of order between platforms 1 & 2 and station overbridge at Hastings station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:50 - 20:30
- Opening Hours,Saturday: 05:50 - 20:30
- Opening Hours,Sunday: 05:50 - 20:30
Location
On way in to access trains
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Unavailable
There are only standing height ticket counters available.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday to Friday: 04:45 - 01:40
- Staff Help Available,Saturday: 04:45 - 01:40
- Staff Help Available,Sunday: 06:20 - 01:25
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Tourist Information
Available
There is a Tourist Information Office located in the Station Plaza campus at Hastings college which is right next to the station - Station approach, Hastings, TN34 1BA
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brighton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.
An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
Ticket barriers and gates
Available
Accessible ticket machines
Available
booking hall
Height adjusted ticket office counter
Unavailable
There are only standing height ticket counters available.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Booking Hall - Open 0700-1900 (outside of these hours, access available on request from staff). This toilet is stoma friendly.
Waiting rooms
Available
Heated waiting rooms on the platforms only available when staff are present
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Available
Accessible spaces
4 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 04:45 - 01:40
- Staff help available,Saturday: 04:45 - 01:40
- Staff help available,Sunday: 06:20 - 01:25
Customer Help Points
Yes
On platform
Helpline
- Helpline,Monday to Sunday: Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Help Point location
There are Help Points
Toilets
Available
Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Accessible Toilets
Available
Booking Hall - Open 0700-1900 (outside of these hours, access available on request from staff). This toilet is stoma friendly.
Baby Changing
Available
Waiting Rooms
Available
Heated waiting rooms on the platforms only available when staff are present
Seating Area
Available
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: 00:00 - 00:00
Spaces
75 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £6.10
- Rate per day £6.70
- Rate on Saturday £5.20
- Rate on Sunday £4.00
- Rate per week £27.90
- Rate per month £97.30
- Rate per 3 months £291.50
- Rate per 6 months £582.00
- Rate per year £1045.00
Notes
Off peak evening rate (after 18:00) - £3.00
ATM
Available
At the front of the station.
Refreshment Facilities
Available
Coffee shop and Selecta vending machines
Shops
Available
W H smith, Costa Coffee
Public Telephones
No
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Post Boxes
Available
There is a post box located opposite the station in the walkway that runs alongside the Royal Mail building next to the station
Bicycle Storage
Spaces
50 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
On Platform 1/2
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Front of the station.
outside station front
Information to plan your onward journey is available in a printable format here