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Last updated:Today at 06:55
Train companies affected:Greater Anglia, Stansted Express

Hastings (HGS)

Hastings station, Station Approach, off Havelock Road, Hastings, East Sussex, TN34 1BA

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:50 - 20:30
  • Opening Hours Saturday: 05:50 - 20:30
  • Opening Hours Sunday: 05:50 - 20:30
Location

On way in to access trains

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

No

There are only standing height ticket counters available.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Information Available From Staff

  • Yes - from help point

Customer Information

  • Departure Screens
  • Announcements

Staff Help Available

  • Staff Help Available Monday to Friday: 04:45 - 01:40
  • Staff Help Available Saturday: 04:45 - 01:40
  • Staff Help Available Sunday: 06:20 - 01:25

Customer Help Points

Yes

On platform

Customer Services Notes

This station has Secure station accreditation - For more information contact 0345 322 7021

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Tourist Information

Yes

There is a Tourist Information Office located in the Station Plaza campus at Hastings college which is right next to the station - Station approach, Hastings, TN34 1BA

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brighton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.

An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

booking hall

Height adjusted ticket office counter

No

There are only standing height ticket counters available.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Booking Hall - Open 0700-1900 (outside of these hours, access available on request from staff). This toilet is stoma friendly.

Waiting rooms

Yes

Waiting rooms are currently out of use because of COVID-19 restrictions

Heated waiting Rooms on the platforms only available when staff are present

Seating area

Yes

Accessible public telephones

Yes

Public telephones are not wheelchair accessible

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available to book

Impaired mobility set down/pick-up point

Yes

Accessible spaces

4 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Staff Help

Staff help available
  • Staff help available Monday to Friday: 04:45 - 01:40
  • Staff help available Saturday: 04:45 - 01:40
  • Staff help available Sunday: 06:20 - 01:25
Customer Help Points and Meeting Point

Yes

On platform

Helpline
  • Helpline Monday to Sunday: Yes

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Toilets

Yes

Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)

Accessible Toilets

Yes

Booking Hall - Open 0700-1900 (outside of these hours, access available on request from staff). This toilet is stoma friendly.

Baby Changing

Yes

Waiting Rooms

Yes

Waiting rooms are currently out of use because of COVID-19 restrictions

Heated waiting Rooms on the platforms only available when staff are present

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: 00:00 - 00:00

Spaces

75 spaces

Accessible spaces

4 spaces

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £5.80
  • Rate per day £6.40
  • Rate on Saturday £4.90
  • Rate on Sunday £3.50
  • Rate per week £26.60
  • Rate per month £93.00
  • Rate per 3 months £278.60
  • Rate per 6 months £556.00
  • Rate per year £999.00

Notes

From 1st June - new off peak evening rate (after 18:00) - £1.50

ATM

Yes

At the front of the station.

Refreshment Facilities

Yes

Coffee shop and Selecta vending machines

Shops

Yes

W H smith, Costa Coffee

Pay Phones

No

Accessible Public Telephones

Yes

Public telephones are not wheelchair accessible

Post Boxes

Yes

There is a post box located opposite the station in the walkway that runs alongside the Royal Mail building next to the station

Bicycle Storage

Spaces

50 spaces

You may leave your cycle in the rack provided however you do so at your own risk.

Type of Storage

Stands

Location

On Platform 1/2

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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