Last updated:Today at 15:14
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Hastings station, Station Approach, off Havelock Road, Hastings, East Sussex, TN34 1BA
On way in to access trains
Yes
Yes
booking hall
No
There are only standing height ticket counters available.
Yes
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
Yes
There is a Tourist Information Office located in the Station Plaza campus at Hastings college which is right next to the station - Station approach, Hastings, TN34 1BA
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.
Yes
Yes
booking hall
No
There are only standing height ticket counters available.
Yes
Yes
Yes
Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Yes
Waiting rooms are currently out of use because of COVID-19 restrictions
Heated waiting Rooms on the platforms only available when staff are present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
Yes
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Yes
Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Yes
Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Yes
Yes
Waiting rooms are currently out of use because of COVID-19 restrictions
Heated waiting Rooms on the platforms only available when staff are present
Yes
APCOA Parking
75 spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
From 1st June - new off peak evening rate (after 18:00) - £1.50
Yes
At the front of the station.
Yes
Coffee shop and Selecta vending machines
Yes
W H smith, Costa Coffee
No
Yes
Public telephones are not wheelchair accessible
Yes
There is a post box located opposite the station in the walkway that runs alongside the Royal Mail building next to the station
50 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
On Platform 1/2
Yes
Yes
There are no cycle hire facilities at this station
Front of the station.
outside station front
Information to plan your onward journey is available in a printable format here