Hastings (HGS)
Hastings station, Station Approach, off Havelock Road, Hastings, East Sussex, TN34 1BA
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:50 - 20:30
- Opening Hours Saturday: 05:50 - 20:30
- Opening Hours Sunday: 05:50 - 20:30
Location
On way in to access trains
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
booking hall
Height adjusted ticket office counter
No
There are only standing height ticket counters available.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
Staff Help Available
- Staff Help Available Monday to Friday: 04:45 - 01:40
- Staff Help Available Saturday: 04:45 - 01:40
- Staff Help Available Sunday: 06:20 - 01:25
Customer Help Points
Yes
On platform
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Tourist Information
Yes
There is a Tourist Information Office located in the Station Plaza campus at Hastings college which is right next to the station - Station approach, Hastings, TN34 1BA
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brighton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.
An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
booking hall
Height adjusted ticket office counter
No
There are only standing height ticket counters available.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Booking Hall - Open 0700-1900 (outside of these hours, access available on request from staff). This toilet is stoma friendly.
Waiting rooms
Yes
Waiting rooms are currently out of use because of COVID-19 restrictions
Heated waiting Rooms on the platforms only available when staff are present
Seating area
Yes
Accessible public telephones
Yes
Public telephones are not wheelchair accessible
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available to book
Impaired mobility set down/pick-up point
Yes
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:45 - 01:40
- Staff help available Saturday: 04:45 - 01:40
- Staff help available Sunday: 06:20 - 01:25
Customer Help Points and Meeting Point
Yes
On platform
Helpline
- Helpline Monday to Sunday: Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Toilets
Yes
Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
Accessible Toilets
Yes
Booking Hall - Open 0700-1900 (outside of these hours, access available on request from staff). This toilet is stoma friendly.
Baby Changing
Yes
Waiting Rooms
Yes
Waiting rooms are currently out of use because of COVID-19 restrictions
Heated waiting Rooms on the platforms only available when staff are present
Seating Area
Yes
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability Monday to Friday: 00:00 - 00:00
Spaces
75 spaces
Accessible spaces
4 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £5.80
- Rate per day £6.40
- Rate on Saturday £4.90
- Rate on Sunday £3.50
- Rate per week £26.60
- Rate per month £93.00
- Rate per 3 months £278.60
- Rate per 6 months £556.00
- Rate per year £999.00
Notes
From 1st June - new off peak evening rate (after 18:00) - £1.50
ATM
Yes
At the front of the station.
Refreshment Facilities
Yes
Coffee shop and Selecta vending machines
Shops
Yes
W H smith, Costa Coffee
Pay Phones
No
Accessible Public Telephones
Yes
Public telephones are not wheelchair accessible
Post Boxes
Yes
There is a post box located opposite the station in the walkway that runs alongside the Royal Mail building next to the station
Bicycle Storage
Spaces
50 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
On Platform 1/2
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Front of the station.
outside station front
Information to plan your onward journey is available in a printable format here
