Last updated:Today at 06:51
Train companies affected:Greater Anglia, Stansted Express
Hounslow (HOU)
Hounslow station, Whitton Road, Hounslow, Greater London, TW3 2DQ
The ticket office at Hounslow will be closed on Saturday 12 October 2024.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:25 - 13:10
- Opening Hours Saturday: 07:40 - 14:30
- Opening Hours Sunday: No
Location
A Ticket Vending Machine with a video help link is located near to each station entrance.
London Fare Zone
Zone 5
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Hounslow ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:25 - 13:10
- Information Services Opening Times Saturday: 07:40 - 14:30
- Information Services Opening Times Sunday: No
Staff Help Available
No
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Hounslow.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B Station - Steps or ramp (approx. gradient 1:15) to Platform 1 (trains towards Chiswick). Level access to Platform 2 from separate entrance. Access between platforms via footbridge with steps, or step-free route via street approximately 150m.
Please be aware that this station has no tactile paving on the platform edge.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
No
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
1 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Staff Help
Staff help available
No
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
Yes
The toilets are located in the Booking Hall on Platform 1. The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Spaces
25 spaces
Accessible spaces
1 space
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.20
- Off-peak rate £3.60
- Rate per day £7.30
- Rate on Saturday £3.60
- Rate on Sunday £3.60
- Rate per week £29.10
- Rate per month £102.90
- Rate per 3 months £308.70
- Rate per year £1029.00
Notes
RingGo Code 2048.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.60.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £10.80.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
Yes
Pay Phones
Yes
Public Wi-Fi
Yes
Find WiFi Hotspots around Hounslow station
Post Boxes
Yes
Bicycle Storage
Spaces
40 spaces
Type of Storage
Racks
Location
Platforms 1 & 2
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt off Whitton Road
Information to plan your onward journey is available in a printable format here
