Harwich International (HPQ)
Managed by Greater AngliaÂ
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Limited facilities available in port building
-
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during the opening hours of the station. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops Passport Photo Booth
Harwich International
Getting to and from the station

Bicycle parking
Stands
- Storage sheltered
- Yes
- Storage location
-
Within car park and on platform
- Storage spaces
- 22
- Storage CCTV
- No
- Car Park
Harwich Port Car Park
- Operator
- Harwich Port
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 250 with 10 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
Plus Bus location
- Taxi
-
Taxi service information available from station information poster.
- Impaired mobility set down / pick up points available
- No
- Port
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Sailings to The Netherlands.
Ticket buying and collection
- Ticket Office
No
- Ticket machines
Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
Not possible from this station
- Smartcards
- Smartcards issued
No
- Smartcards top-up
Yes, at self-service ticket machine
- Smartcards validators
Yes
- Tickets can be collected on Smartcard at this station
Staffing and general services
- Information available from staff
Yes - from help point
- Information services - opening times
- Customer help points
Yes
-
Help points available on platforms
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
- Replacement transport stop at bus stop (East Dock Road), near sign for Long/Short stay car park. Boat train services depart from behind platform 1
Facilities
- ATM Machine
Yes
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Post box
Yes
- Public Wi-Fi
Yes
- Find WiFi Hotspots around Harwich International station
- Refreshment facilities
Yes
-
Limited facilities available in port building
- Shops
Yes
- Type of shops available
- Passport Photo Booth
- Toilets
Yes
- Toilets Location
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during the opening hours of the station.
- Accessible toilets
- No
- Baby changing facilities
No
- National key toilets
- No
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
Yes
-
Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
- Staff help available opening times
-
Monday - Sunday Closed
A guard/conductor is on each train to provide help.
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
This station has step free access to all platforms with lifts available.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
- Wheelchairs available
No