Harwich International (HPQ)
Managed by Greater Anglia
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
Note Limited facilities available in port building
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ATM machine
ATM machine -
Toilets
Toilets The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during the opening hours of the station. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
Shops Passport Photo Booth
Harwich International
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
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Within car park and on platform
- Storage spaces
- 22
- Storage CCTV
- No
- Car Park
- Harwich Port Car Park
- Operator
- Harwich Port
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 250 with 10 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
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Plus Bus location
- Taxi
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Taxi service information available from station information poster.
- Impaired mobility set down / pick up points available
- No
- Port
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Sailings to The Netherlands.
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Not possible from this station
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
- Tickets can be collected on Smartcard at this station
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
- Customer help points
- Yes
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Help points available on platforms
- Lost Property
- Yes
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Monday - Friday 09:00 - 17:00
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
- Replacement transport stop at bus stop (East Dock Road), near sign for Long/Short stay car park. Boat train services depart from behind platform 1
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Harwich International station
- Refreshment facilities
- Yes
-
Limited facilities available in port building
- Shops
- Yes
- Type of shops available
- Passport Photo Booth
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during the opening hours of the station.
- Accessible toilets
- No
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
-
Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
- Staff help available opening times
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Monday - Sunday Closed
A guard/conductor is on each train to provide help.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms with lifts available.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
- Wheelchairs available
- No
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