Ilford (IFD)

Managed by TfL Rail 

 
Ilford station
Ilford Hill
Ilford
Greater London
IG1 2DG
 

Station facilities

  • Station seating facilities

    Station seating facilities
    • There are two step free, heated waiting rooms located on Platform 3.
    • The waiting room located next to the ladies toilets has an automatic door function.
    • Both waiting rooms are open from first to last train.  

     

  • Trolleys

  • Refreshments

    Note
  • ATM machine

  • Toilets

    Toilets

    Platform 3

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops

    Coffee & snacks 

 
 

Ilford

Stations made easy

Route planning around the station including maps and platforms

Show [IFD] route

 

Station Message: Alert!

Due to on-going Crossrail Station refurbishment works, the ticket office has moved to a temporary location on Ilford Hill. See the station map at the bottom of the page for further details

Getting to and from the station

 

Bicycle parking

Wheel Racks
Storage sheltered
Yes
Storage location

On platform 4

Storage CCTV
Yes
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 07:10 - 20:10
Location

A temporary ticket office is located at the bottom of the ramp at the temporary Ilford Hill station entrance.  

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office does not have an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Accessible ticket machines are located

  • At the York Mews station entrance
  • At the Ilford Hill temporary station entrance  
  • At the Ilford south station entrance 
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
Yes
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes

Oyster cards are available at Ilford North ticket machine only.

Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Travelling with Contactless is available.

Penalty fares
Penalty fares apply for TfL Rail 
London fare zone
Zone 4

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times

Staffed from first train until last

 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

 

Lost Property
Yes
TfL Lost property
Customer Services

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)

Ticket gates
Yes

Ilford has a Secure Station accreditation

CCTV
Yes
Location for Rail Replacement Services

Rail replacement bus services will depart from:

High Road, Bus Stop L, for Westbound services

Ilford Hill, Bus Stop F, for Eastbound services

Click here for map

Facilities

 
ATM Machine
No
Refreshment facilities
Yes
Shops
Yes
Type of shops available

Coffee & snacks 

Toilets
Yes
Toilets Location

Platform 3

Accessible toilets
No
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location
  • There are two step free, heated waiting rooms located on Platform 3.
  • The waiting room located next to the ladies toilets has an automatic door function.
  • Both waiting rooms are open from first to last train.  

 

Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0343 222 1234
Assisted travel
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Helpline opening hours
Staff help available
Yes
Staff are available to assist from the first to the last train.
Staff help available opening times
Ramp for train access
Yes
Step free access coverage
No
Step free access note
  • Accessibility Category C. This station does not have step-free access.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4.
Wheelchairs available
Yes
Wheelchairs available open hours

Staff are available to assist from the first to last train.

Station Map

 
Station plan

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