Last updated:Today at 11:54
Train companies affected:South Western Railway
Last updated:Today at 09:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Ilford station, Ilford Hill, Ilford, Greater London, IG1 2DG
Located within the stations ticket hall.
Zone 4
Yes
Yes
Accessible ticket machines are located at all entrances.
Yes
Yes
Yes
Yes
Oyster cards are available at Ticket Vending Machines at all entrances of this station.
No
No
Travelling with Contactless is available.
Yes
Staff are available to assist from the first to the last train.
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
No
Yes
Yes
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.
Step free access is not available from York Road Entrance.
Staff ramp assistance is always available.
Wheelchairs available from first to last train.
Yes
Ilford has a Secure Station accreditation
Yes
Accessible ticket machines are located at all entrances.
Yes
Yes
Yes
Yes
This toilet is operated with a radar key.
An accessible toilet is located on Platform 4.
Yes
There are two step free, heated waiting rooms located on Platform 3.
The waiting room located next to the ladies toilets has an automatic door function.
Both waiting rooms are open from first to last train.
Yes
Yes
No
No
Yes
Staff are available to assist from the first to the last train.
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Yes
Platform 3
Platform 4 - Accessible Toilet - Radar Key Required
Yes
This toilet is operated with a radar key.
An accessible toilet is located on Platform 4.
No
Yes
There are two step free, heated waiting rooms located on Platform 3.
The waiting room located next to the ladies toilets has an automatic door function.
Both waiting rooms are open from first to last train.
Yes
No
Coffee & snacks located on platform 3
No
Racks
On platform 4
Yes
Yes
There are no cycle hire facilities at this station
Rail replacement bus services will depart from:
High Road, Bus Stop L, for Westbound services
Ilford Hill, Bus Stop F, for Eastbound services
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format Buses from Ilford (tfl.gov.uk)