Last updated:Today at 11:54
Train companies affected:South Western Railway
Last updated:Today at 09:53
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Ilford (IFD)
Ilford station, Ilford Hill, Ilford, Greater London, IG1 2DG
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 20:00
- Opening Hours Saturday: 06:10 - 20:00
- Opening Hours Sunday: 07:10 - 20:10
Location
Located within the stations ticket hall.
London Fare Zone
Zone 4
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible ticket machines are located at all entrances.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster cards are available at Ticket Vending Machines at all entrances of this station.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard notes
Travelling with Contactless is available.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
Yes
Staff are available to assist from the first to the last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.
Step free access is not available from York Road Entrance.
Staff ramp assistance is always available.
Wheelchairs available from first to last train.
Ticket barriers and gates
Yes
Ilford has a Secure Station accreditation
Accessible ticket machines
Yes
Accessible ticket machines are located at all entrances.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
This toilet is operated with a radar key.
An accessible toilet is located on Platform 4.
Waiting rooms
Yes
There are two step free, heated waiting rooms located on Platform 3.
The waiting room located next to the ladies toilets has an automatic door function.
Both waiting rooms are open from first to last train.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Staff are available to assist from the first to the last train.
Customer Help Points and Meeting Point
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Toilets
Yes
Platform 3
Platform 4 - Accessible Toilet - Radar Key Required
Accessible Toilets
Yes
This toilet is operated with a radar key.
An accessible toilet is located on Platform 4.
Baby Changing
No
Waiting Rooms
Yes
There are two step free, heated waiting rooms located on Platform 3.
The waiting room located next to the ladies toilets has an automatic door function.
Both waiting rooms are open from first to last train.
Seating Area
Yes
ATM
No
Refreshment Facilities
- Refreshment Facilities Monday to Friday: 05:30 - 18:30
- Refreshment Facilities Saturday: 06:00 - 13:00
Coffee & snacks located on platform 3
Pay Phones
No
Bicycle Storage
Type of Storage
Racks
Location
On platform 4
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services will depart from:
High Road, Bus Stop L, for Westbound services
Ilford Hill, Bus Stop F, for Eastbound services
Transport for London Buses operate from outside the station.
Information to plan your onward journey is available in a printable format Buses from Ilford (tfl.gov.uk)
