Last updated:Today at 22:23
Train companies affected:Avanti West Coast, London Northwestern Railway
Imperial Wharf (IMW)
Imperial Wharf station, Townmead Road, Chelsea, Greater London, SW6 2ZH
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 12:00, 16:15 - 18:15
- Opening Hours,Saturday: 09:30 - 14:00
- Opening Hours,Sunday: 10:00 - 12:30
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Office
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
New Oyster cards can be purchased from the ticket machines at this station, in addition to at the ticket office
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 04:50 - 00:32
- Information Services Opening Times,Saturday: 04:55 - 00:34
- Information Services Opening Times,Sunday: 07:10 - 00:28
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 23:45
- Staff Help Available,Saturday: 06:00 - 23:45
- Staff Help Available,Sunday: 08:00 - 23:45
Customer Help Points
Yes
Left Luggage
Unavailable
Lost Property
Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access to booking office from street level.
Step-free access from booking office to each platform via lifts.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Available
Seating area available on both platforms
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 23:45
- Staff help available,Saturday: 06:00 - 23:45
- Staff help available,Sunday: 08:00 - 23:45
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help Point location
Help Points are available inside and outside this station
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Seating area available on both platforms
Refreshment Facilities
Available
Public Telephones
No
Public Wi-Fi
Available
Bicycle Storage
Spaces
4 spaces
8 racks adjacent to entrance to Platform 1
32 racks adjacent to entrance to Platform 2
Type of Storage
Stands
Location
Immediately outside station entrance
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop A in Harbour Avenue for westbound services to Clapham Junction
Use Bus stop K in Harbour Avenue for eastbound services to Kensington (Olympia)/Shepherd's Bush
Boat services from Chelsea Harbour Pier (200 metres walk) on Mondays to Fridays, peak hours only, between Putney and Blackfriars.
