Last updated:Today at 12:50
Train companies affected:CrossCountry, Great Western Railway
Last updated:Today at 12:45
Train companies affected:South Western Railway
Imperial Wharf (IMW)
Imperial Wharf station, Townmead Road, Chelsea, Greater London, SW6 2ZH
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:30 - 12:00, 16:15 - 18:15
- Opening Hours Saturday: 09:30 - 14:00
- Opening Hours Sunday: 10:00 - 12:30
London Fare Zone
Zone 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Office
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
New Oyster cards can be purchased from the ticket machines at this station, in addition to at the ticket office
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard notes
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 04:50 - 00:32
- Information Services Opening Times Saturday: 04:55 - 00:34
- Information Services Opening Times Sunday: 07:10 - 00:28
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 23:45
- Staff Help Available Saturday: 06:00 - 23:45
- Staff Help Available Sunday: 08:00 - 23:45
Customer Help Points
Yes
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access to booking office from street level.
Step-free access from booking office to each platform via lifts.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Seating area available on both platforms
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 23:45
- Staff help available Saturday: 06:00 - 23:45
- Staff help available Sunday: 08:00 - 23:45
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Seating area available on both platforms
Refreshment Facilities
Yes
Pay Phones
No
Public Wi-Fi
Yes
Bicycle Storage
Spaces
4 spaces
8 racks adjacent to entrance to Platform 1
32 racks adjacent to entrance to Platform 2
Type of Storage
Stands
Location
Immediately outside station entrance
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Use Bus stop A in Harbour Avenue for westbound services to Clapham Junction
Use Bus stop K in Harbour Avenue for eastbound services to Kensington (Olympia)/Shepherd's Bush
Boat services from Chelsea Harbour Pier (200 metres walk) on Mondays to Fridays, peak hours only, between Putney and Blackfriars.
