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Inverness (INV)

Inverness station, Academy Street, Inverness, Highland, IV2 3PY

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:30 - 20:30
  • Opening Hours,Saturday: 06:30 - 18:30
  • Opening Hours,Sunday: 09:15 - 20:20
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Information Available

  • Yes - from help point
  • Yes - from ticket office

Customer Information

  • Departure Screens
  • Live service information
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Sunday & Public Holidays: Available

Staff Help Available

  • Staff Help Available,Monday to Saturday: 04:45 - 00:15
  • Staff Help Available,Sunday: 09:00 - 00:15

Customer Help Points

Yes

Passenger Assistance Meeting Points.

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive.

  • Electronic Ticket Gates

By the wider access gate on the main concourse.

Customer Services Notes

Left Luggage

  • Left Luggage,Monday to Friday: 06:40 - 20:00
  • Left Luggage,Saturday: 07:40 - 20:00
  • Left Luggage,Sunday: 10:40 - 20:00

Lost Property

  • Lost Property,Monday to Saturday: 04:45 - 00:15
  • Lost Property,Sunday: 09:00 - 00:15

Trolleys

Available

CCTV at the Station

Yes

Tourist Information

Available

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic ticket gates.

Please take care when boarding / alighting from the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

Ticket barriers and gates

Available

Ticket gates to all platforms

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms

Available

Seating area

Available

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Accessible spaces

3 spaces

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available,Monday to Saturday: 04:45 - 00:15
  • Staff help available,Sunday: 09:00 - 00:15
Customer Help Points

Yes

Passenger Assistance Meeting Points.

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive.

  • Electronic Ticket Gates

By the wider access gate on the main concourse.

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are Help Points

Toilets

Available

The toilets are located on the Concourse. The National key toilets are located on the Concourse; these toilets are operated by a radar key. Available between 0630 and 1930

Accessible Toilets

Available

Baby Changing

Available

Showers

Available

Waiting Rooms

Available

Seating Area

Available

First Class Lounge

Unavailable

Caledonian Sleeper only

There is no First Class lounge within the station but First Class lounge facilities are available for Caledonian Sleeper customers within the Guest Services Centre across the road.

Tickets Accepted

Caledonian Sleeper First Class ticket holders

Refreshments

Complimentary snacks and refreshments

Facilities

Free WiFi, showers

Note: Standard Class and Seated guests can purchase shower tokens for the Guest Lounge from the On Board Hosts.

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Showers are available within the station and include an accessible shower. National Keys Scheme operated but key can be obtained from staff working at these facilities if you do not have your own key.

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

60 spaces

Accessible spaces

3 spaces

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.20
  • Rate per day £6.00

ATM

Available

Refreshment Facilities

Available

Costa Coffee, Ness and Thistle Bar, WHSmith, Vending Machine.

Shops

Available

WHSmith, PhotoMe photo booth

Public Telephones

Yes

Public Wi-Fi

Available

Post Boxes

Unavailable

Bicycle Storage

Spaces

40 spaces

Discounted cycle hire available at Ticket to Ride to holders of valid rail tickets. Visit www.tickettoridehighlands.co.uk or call 01463 419160 for more information

Type of Storage

Lockers & Stands

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

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