Inverness (INV)
Inverness station, Academy Street, Inverness, Highland, IV2 3PY
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 20:30
- Opening Hours Saturday: 06:30 - 18:30
- Opening Hours Sunday: 09:15 - 20:20
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:30 - 20:30
- Information Services Opening Times Saturday: 06:30 - 18:30
- Information Services Opening Times Sunday: 09:15 - 20:20
Staff Help Available
- Staff Help Available Monday, Tuesday, Thursday, Friday & Saturday: 04:45 - 00:15
- Staff Help Available Sunday: 09:00 - 00:15
Customer Help Points
Yes
Customer Services Notes
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Sunday: 07:00 - 21:00
Trolleys
Yes
CCTV at the Station
Yes
Tourist Information
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic ticket gates
Blue Badge parking bays: 3
Ticket barriers and gates
Yes
Ticket gates to all platforms
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
3 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday, Tuesday, Thursday, Friday & Saturday: 04:45 - 00:15
- Staff help available Sunday: 09:00 - 00:15
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on the Concourse. The National key toilets are located on the Concourse; these toilets are operated by a radar key. Available between 0630 and 1930
Accessible Toilets
Yes
Baby Changing
Yes
Showers
Yes
Waiting Rooms
Yes
Seating Area
Yes
First Class Lounge
No
Caledonian Sleeper only
There is no First Class lounge within the station but First Class lounge facilities are available for Caledonian Sleeper customers within the Guest Services Centre across the road.
Tickets Accepted
Caledonian Sleeper First Class ticket holders
Refreshments
Complimentary snacks and refreshments
Facilities
Free WiFi, showers
Note: Standard Class and Seated guests can purchase shower tokens for the Guest Lounge from the On Board Hosts.
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Showers are available within the station and include an accessible shower. National Keys Scheme operated but key can be obtained from staff working at these facilities if you do not have your own key.
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
60 spaces
Accessible spaces
3 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.20
- Rate per day £6.00
ATM
Yes
Refreshment Facilities
Yes
Costa Coffee, WH Smith, bar
Shops
No
WHSmith, Barber shop, Mailboxes shop, PhotoMe photo booth
Pay Phones
Yes
Public Wi-Fi
Yes
Post Boxes
Yes
Bicycle Storage
Spaces
40 spaces
Discounted cycle hire available at Ticket to Ride to holders of valid rail tickets. Visit www.tickettoridehighlands.co.uk or call 01463 419160 for more information
Type of Storage
Lockers & Stands
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
Inverness Bike Hire: www.invernessbikehire.co.uk
Ticket to Ride: www.tickettoridehighlands.co.uk
More Information
Transport Links
Buses pick up/drop off from the Eastgate side of the station at the short stay car park
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
An bus service links Inverness with Inverness Airport. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Inverness Bike Hire: www.invernessbikehire.co.uk
Ticket to Ride: www.tickettoridehighlands.co.uk
