Kennett (KNE)
Managed by Greater Anglia
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
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Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Kennett
Getting to and from the station
Bicycle parking
Lockers,Stands- Storage sheltered
- No
- Storage location
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There are ten cycle stands and two cycle lockers which are all adjacent to Platform 1 (for trains towards Bury St Edmunds and Ipswich) and these can be accessed from the station car park.
- Storage spaces
- 22
- Storage CCTV
- No
- Car Park
- Station Car Park
- Operator
- Greater Anglia
- Phone number
- 0345 600 7245
- Address
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- Email address
- [email protected]
- Opening hours
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Monday - Sunday 24 Hours a Day
- Number of spaces
- 12 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
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Irregular Local Buses
- Accessible taxis
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Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
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Help points at this station are available for customers to use 24/7
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Help points at this station can be found at the following location(s):
- Platform 1 (for trains towards Bury St Edmunds and Ipswich) - Next to the waiting shelter, fixed to a short grey post
- Platform 2 (for trains towards Cambridge) - Next to the waiting shelter, fixed to a short grey post at the back of the platform
- Lost Property
- Yes
- Greater Anglia
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Monday - Friday 09:00 - 17:00
- Lost Property information
- 0345 600 7245 (option 7)
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Rail replacement bus services do not serve this station. Customers are advised to use either Bury St Edmunds or Newmarket stations for rail replacement services.
Facilities
- ATM Machine
- No
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
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This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
- Board and alight
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
Assistance meeting point is on the platform.
- Staff help available opening times
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All services to/from this station have a conductor onboard
- Ramp for train access
- No
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to each platform via a ramped footbridge.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Bury St Edmunds; Cambridge;
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