Last updated:Today at 20:09
Train companies affected:Avanti West Coast, London Northwestern Railway
Lancaster (LAN)
Lancaster station, Meeting House Lane, Lancaster, Lancashire, LA1 5NW
The lifts between platforms 1-3 and the overbridge at Lancaster station will be out of use until autumn 2025 due to planned maintenance. If you need the lift, please allow extra time for your journey if you need to change platforms.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:15 - 19:45
- Opening Hours,Saturday: 05:15 - 19:45
- Opening Hours,Sunday: 09:30 - 20:00
Location
Ticket machines can be found in the ticket hall and on platform 3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Sunday: 09:30 - 23:00
- Information Services Opening Times,Monday to Friday: 04:50 - 00:00
- Information Services Opening Times,Saturday: 04:50 - 00:00
Staff Help Available
- Staff Help Available,Monday to Friday: 04:50 - 23:30
- Staff Help Available,Saturday: 04:50 - 23:30
- Staff Help Available,Sunday: 08:00 - 22:45
Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Customer Services Notes
There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Left Luggage
Unavailable
Lost Property
Available
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A - This station has step-free access to all platforms
Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Waiting rooms
Available
Yes, located platform 4/5 and platform 3
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Accessible spaces
6 spaces
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is partially covered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 04:50 - 23:30
- Staff help available,Saturday: 04:50 - 23:30
- Staff help available,Sunday: 08:00 - 22:45
Passenger Assist meeting point is opposite the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
Accessible Toilets
Available
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Baby Changing
Available
Waiting Rooms
Available
Yes, located platform 4/5 and platform 3
Seating Area
Available
Operator
Avanti West Coast
- Meeting House Lane
- Lancaster
- LA1 5NW
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
165 spaces
Accessible spaces
6 spaces
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per month £166.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
ATM
Unavailable
Located on concourse Located by the ticket office
Refreshment Facilities
Available
Shops
Available
News agent
Public Telephones
Yes
Bicycle Storage
Spaces
188 spaces
120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
Type of Storage
Stands
Location
Platform 1 (south end)120 Stands
Platform 3 (middle) 16
Platform 4 (North End), 12 Stands
Platform 5, 40 Stands
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Leisure Lakes Bikes103 Penny StreetLancaster01524 844389[email protected]www.leisurelakesbikes.com
More Information
Transport Links
Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
Taxi rank can be found outside the entrance adjacent to platform 3.
Information to plan your onward journey is available in a printable format here
Leisure Lakes Bikes103 Penny StreetLancaster01524 844389[email protected]www.leisurelakesbikes.com
