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Last updated:Today at 00:03
Train companies affected:National Rail

Lancaster (LAN)

Lancaster station, Meeting House Lane, Lancaster, Lancashire, LA1 5NW

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:15 - 19:45
  • Opening Hours Saturday: 05:15 - 19:45
  • Opening Hours Sunday: 09:30 - 20:00
Location

Ticket machines can be found in the ticket hall and on platform 3

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Sunday: 09:30 - 23:00
  • Information Services Opening Times Monday to Friday: 04:50 - 00:00
  • Information Services Opening Times Saturday: 04:50 - 00:00

Staff Help Available

  • Staff Help Available Monday to Friday: 04:50 - 23:30
  • Staff Help Available Saturday: 04:50 - 23:30
  • Staff Help Available Sunday: 08:00 - 22:45

Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points

Yes

Customer Services Notes

There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.​​​​​​​

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information

Luggage Storage

No

Lost Property

Yes

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A - This station has step-free access to all platforms

Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Waiting rooms

Yes

Yes, located platform 4/5 and platform 3

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

6 spaces

Staff Help

Staff help available
  • Staff help available Monday to Friday: 04:50 - 23:30
  • Staff help available Saturday: 04:50 - 23:30
  • Staff help available Sunday: 08:00 - 22:45

Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Toilets are open while the station is open.

Accessible Toilets

Yes

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Baby Changing

Yes

Waiting Rooms

Yes

Yes, located platform 4/5 and platform 3

Seating Area

Yes

Operator

Avanti West Coast

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

165 spaces

Accessible spaces

6 spaces

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £12.50
  • Rate on Saturday £4.50
  • Rate on Sunday £4.50
  • Rate per month £166.00
  • Rate per 3 months £374.00
  • Rate per year £1200.00

Notes

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.

Different rates apply to non rail users, please speak to a member of staff.

ATM

No

Located on concourse Located by the ticket office

Refreshment Facilities

Yes

Shops

Yes

News agent

Bicycle Storage

Spaces

188 spaces

120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)

Type of Storage

Stands

Location

Platform 1 (south end)120 Stands

Platform 3 (middle) 16

Platform 4 (North End), 12 Stands

Platform 5, 40 Stands

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Leisure Lakes Bikes103 Penny StreetLancaster01524 844389[email protected]www.leisurelakesbikes.com

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