Last updated:Today at 01:57
Train companies affected:South Western Railway
Lancaster (LAN)
Lancaster station, Meeting House Lane, Lancaster, Lancashire, LA1 5NW
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:15 - 19:45
- Opening Hours Saturday: 05:15 - 19:45
- Opening Hours Sunday: 09:30 - 20:00
Location
Ticket machines can be found in the ticket hall and on platform 3
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Sunday: 09:30 - 23:00
- Information Services Opening Times Monday to Friday: 04:50 - 00:00
- Information Services Opening Times Saturday: 04:50 - 00:00
Staff Help Available
- Staff Help Available Monday to Friday: 04:50 - 23:30
- Staff Help Available Saturday: 04:50 - 23:30
- Staff Help Available Sunday: 08:00 - 22:45
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points
Yes
Customer Services Notes
There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information
Luggage Storage
No
Lost Property
Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A - This station has step-free access to all platforms
Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Waiting rooms
Yes
Yes, located platform 4/5 and platform 3
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
6 spaces
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:50 - 23:30
- Staff help available Saturday: 04:50 - 23:30
- Staff help available Sunday: 08:00 - 22:45
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
Accessible Toilets
Yes
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Baby Changing
Yes
Waiting Rooms
Yes
Yes, located platform 4/5 and platform 3
Seating Area
Yes
Operator
Avanti West Coast
- Meeting House Lane
- Lancaster
- LA1 5NW
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
165 spaces
Accessible spaces
6 spaces
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £12.50
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per month £166.00
- Rate per 3 months £374.00
- Rate per year £1200.00
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
ATM
No
Located on concourse Located by the ticket office
Refreshment Facilities
Yes
Shops
Yes
News agent
Pay Phones
Yes
Bicycle Storage
Spaces
188 spaces
120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
Type of Storage
Stands
Location
Platform 1 (south end)120 Stands
Platform 3 (middle) 16
Platform 4 (North End), 12 Stands
Platform 5, 40 Stands
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Leisure Lakes Bikes103 Penny StreetLancaster01524 844389[email protected]www.leisurelakesbikes.com
More Information
Transport Links
Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
Taxi rank can be found outside the entrance adjacent to platform 3.
Information to plan your onward journey is available in a printable format here
Leisure Lakes Bikes103 Penny StreetLancaster01524 844389[email protected]www.leisurelakesbikes.com
