Lancaster (LAN)
Managed by Avanti West Coast
Station facilities
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Station seating facilities
Station seating facilities Yes, located platform 4/5 and platform 3 -
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
-
Toilets
Toilets The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
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Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Shops News agent
Lancaster
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
-
Platform 1 (south end)120 Stands
Platform 3 (middle) 16
Platform 4 (North End), 12 Stands
Platform 5, 40 Stands
- Storage spaces
- 188
- 120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Leisure Lakes Bikes
103 Penny Street
Lancaster
01524 844389
[email protected]
www.leisurelakesbikes.com - Car Park
- Station Car Park
- Operator
- Avanti West Coast
- Address
-
Meeting House Lane
Lancaster
LA1 5NW - Note
-
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Number of spaces
- 165 with 6 accessible spaces available
- Free of charge
- No
- Daily rate
- £12.00
- Saturday rate
- £4.00
- Sunday rate
- £4.00
- Monthly rate
- £166.00
- 3 Monthly rate
- £374.00
- Annual rate
- £1200.00
-
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Taxi rank can be found outside the entrance adjacent to platform 3.
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:15 - 19:45
Saturday 05:15 - 19:45
Sunday 09:30 - 20:00
- Location
-
Ticket machines can be found in the ticket hall and on platform 3
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for TransPennine Express
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Sunday 09:30 - 23:00
Monday, Tuesday, Wednesday, Thursday, Friday 04:50 - 00:00
Saturday 04:50 - 00:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- Avanti West Coast Lost Property
- Customer Services
-
There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Refreshment facilities
- Yes
- Shops
- Yes
- Type of shops available
- News agent
- Toilets
- Yes
- Toilets Location
-
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
Yes, located platform 4/5 and platform 3
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 08000 158 123 (08000 158 124 Textphone)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
-
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
- Staff help available opening times
-
Monday, Tuesday, Wednesday, Thursday, Friday 04:50 - 23:30
Saturday 04:50 - 23:30
Sunday 08:00 - 22:45
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Category A - This station has step-free access to all platforms
Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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