Last updated:Today at 21:03
Train companies affected:South Western Railway
Liverpool Lime Street (LIV)
Liverpool Lime Street station, Lime Street, Liverpool, Merseyside, L1 1JD
Station Information
Ticket Office
Opening Hours
- Opening Hours,Sunday: 07:15 - 23:05
- Opening Hours,Monday to Friday: 05:00 - 23:38
- Opening Hours,Saturday: 05:00 - 23:38
The travel centre which provides travel information is also located on the concourse
Location
Ticket Office & Travel Centre on the station concourse
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
There are eight accessible ticket machines at the station located on the station concourse.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Walrus cards and local Saveaway only. For more information Click here.
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 08:00 - 20:00
- Information Services Opening Times,Saturday: 07:00 - 19:00
- Information Services Opening Times,Sunday: 10:00 - 19:00
Staff Help Available
- Staff Help Available,Monday to Sunday: Available
Liverpool Lime Street Mobility Team are available: -
Monday - Saturday 07:00 - 22:00
Sunday 08:00 - 22:00
THERE IS NO CHARGE FOR THIS SERVICE.
A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.
Customer Help Points
Yes
There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park.
Customer Services Notes
Please see a member of staff or go to the Network Rail Station Reception on the main concourse; further to that you can contact Network Rail on 03457 11 41 41.
Left Luggage
Available
Lost Property
- Lost Property,Monday to Friday: 09:00 - 17:30
Trolleys
Available
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
The station has step-free access to and between all platforms, at all times trains are running, via level access, lifts or ramps (in accordance with new-build standards re gradient/length). Additional station entrances or walking routes not meeting the A criteria are permitted, providing the additional walking distance to avoid these is no more than 100m.
Ticket barriers and gates
Available
Accessible ticket machines
Available
There are eight accessible ticket machines at the station located on the station concourse.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.
Waiting rooms
- Waiting rooms,Monday to Saturday: 05:00 - 21:00
- Waiting rooms,Sunday: 07:00 - 21:00
Located on main concourse
Seating area
Unavailable
Induction loop pay phones
Available
Situated on main concourse opposite Northern's Travel Centre
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis at Liverpool Lime Street station can be provided at the taxi rank. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number.
Impaired mobility set down/pick-up point available
Available
Assistance is available to and from platforms
Accessible spaces
25 spaces
Skelhorne Street short stay car park: -
21 spaces plus 4 accessible spaces
Lord Nelson Street long stay car park: -
259 spaces plus 13 accessible spaces
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can be deployed from the rear and side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is fully covered
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Sunday: Available
Liverpool Lime Street Mobility Team are available: -
Monday - Saturday 07:00 - 22:00
Sunday 08:00 - 22:00
THERE IS NO CHARGE FOR THIS SERVICE.
A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.
Customer Help Points
Yes
There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Available
Male and Female toilets located on the station concourse by Lord Nelson street entrance
Accessible Toilets
Available
The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.
Baby Changing
Available
Female toilets
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 05:00 - 21:00
- Waiting Rooms,Sunday: 07:00 - 21:00
Located on main concourse
Seating Area
Unavailable
First Class Lounge
- First Class Lounge,Monday to Friday: 06:00 - 20:00
- First Class Lounge,Saturday: 08:00 - 18:00
- First Class Lounge,Sunday: 10:00 - 18:00
The First Class Lounge is located on the main concourse and is for First Class Avanti West Coast customers only.
The First Class Lounge at Liverpool Lime Street will be closed to customers on Wednesday 28 and Thursday 29 February due to filming at the station. If you’d like to enjoy complimentary refreshments before continuing your journey, please present your Avanti West Coast First Class ticket to a member of Avanti West Coast staff upon your arrival at Liverpool Lime Street and they’ll help you out.
Sheltered waiting area
There is sheltered waiting
Operator
APCOA
- Liverpool Lime Street station
- Skelhorne Street Short Stay Car Par
- Lord Nelson Street Long Stay Car Pa
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
280 spaces
Accessible spaces
25 spaces
Skelhorne Street short stay car park: -
21 spaces plus 4 accessible spaces
Lord Nelson Street long stay car park: -
259 spaces plus 13 accessible spaces
Impaired mobility set down/pick up points available
Available
Assistance is available to and from platforms
Car park CCTV
Yes
ATM
Unavailable
Located on Platform 7
Refreshment Facilities
Available
Various retail establishments are present on Liverpool Lime Street station to purchase refreshments.
Shops
Available
Various retail establishments including Photo Booths to purchase items whilst in the station
Public Telephones
Yes
Accessible Public Telephones
Available
Situated on main concourse opposite Northern's Travel Centre
Public Wi-Fi
Available
WiFi hot spots around Liverpool Lime Street station
Post Boxes
Unavailable
Outside the station on Lime Street
Bicycle Storage
Spaces
52 spaces
There are 2 areas at Liverpool Lime Street station where you can lock up your bike, Lord Nelson Street and Skelhorne Street. They are the only 2 places you are permitted to leave your bike at the station.
Type of Storage
Racks
Location
Alongside station entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement services depart at the Bus stop on Skelhorne Street, near the Tesco Express. L3 5GA.
The station taxi rank is located at Skelhorne Street side of the station. There are two customer help points located for passengers requiring assistance.
'Arriva' and 'Stagecoach' operate a network of daily, frequent bus routes around the city and also to nearby towns. For route maps and timetables: www.arrivabus.co.uk and www.stagecoachbus.com/merseyside
Liverpool's main bus station (on Roe Street) is about 4 minutes walk from Lime Street station.
Not all buses are accessible
Buy a Liverpool PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. More details at www.plusbus.info
Liverpool Lime Street Station is just a short hop on the 10A and City Centre Circular (C4 and C5) buses to Liverpool ONE bus station. From there you can get the 500 Airport Flyer bus direct to LJLA. In the reverse direction Liverpool ONE bus station is just a short hop on any of the 86 bus services (86, 86A, 86C and 86D) to Elliot Street opposite Lime Street Station.
This can be reached by using the Merseyrail from Liverpool Lime Street station.