Last updated:Today at 14:20
Train companies affected:Avanti West Coast, London Northwestern Railway
London Liverpool Street (LST)
London Liverpool Street station, Bishopsgate, London, Greater London, EC2M 7PY
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday: 03:10 - 01:00
- Opening Hours,Tuesday to Thursday: 04:00 - 01:00
- Opening Hours,Friday to Sunday: 03:40 - 01:00
Alongside Platform 10, next to the customer's lounge and Network Rail reception.
Location
Located on the main concourse
London Fare Zone
Zone 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Tickets can be collected onto Greater Anglia smartcards at this station.
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday: 03:10 - 01:03
- Information Services Opening Times,Tuesday: 04:00 - 01:03
- Information Services Opening Times,Wednesday: 04:00 - 01:03
- Information Services Opening Times,Thursday: 04:00 - 01:03
- Information Services Opening Times,Friday: 03:10 - 01:03
- Information Services Opening Times,Saturday: 03:10 - 01:03
- Information Services Opening Times,Sunday: 03:40 - 01:03
Staff Help Available
- Staff Help Available,Monday to Sunday & Public Holidays: Available
This station is staffed 24/7 with staff avalible to help during all opening hours.
We have a large team of staff who can support customers across the whole station.
Customer Help Points
Yes
Help Points are located: entrances of Platform 1, 7, 9 14, & 17, The Customer Lounge, next to the Lift and near the War Memorial on the Mezzanine Level.
Left Luggage
- Left Luggage,Monday to Sunday & Public Holidays: 07:00 - 23:00
Located on the internal station roadway.
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: 07:00 - 23:00
Located on the internal station roadway.
CCTV at the Station
Yes
Tourist Information
Available
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access to all National Rail platforms. There are lifts and escalators available to get to the Liverpool Street bus station and shops.
Note: No step free access to London Underground - Central Line, westbound Metropolitan, Hammersmith & City Line and the Circle Line.
Ticket barriers and gates
Available
There are ticket gates to all platforms. There are wide access gates available at all platforms.
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Adjacent to Platform 10 and can be operated by a radar key. There is also a buzzer at the toilet door.
Waiting rooms
- Waiting rooms,Monday to Friday: 07:00 - 21:00
- Waiting rooms,Saturday to Sunday & Public Holidays: 09:00 - 21:00
The Customer lounge is located next to the ticket office.
Seating area
Available
Mutiple seating areas across the station.
Induction loop pay phones
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Taxis are available outside the station on Liverpool Street. From concourse level to Liverpool Street is accessible via the lift on the main concourse.
Impaired mobility set down/pick-up point available
Available
Yes by entering station via Primrose Street next to platform 10. Please ask at the Network Rail Station Reception, adjacent to Platform 10 for mobility assistance. You can also telephone to book in advance on 020 7295 2789 (Monday - Friday 0700-1900) or 07788 924 382. It is preferred if assistance is booked 24 hours in advanced of travel.
Staff Help
Staff help available
- Staff help available,Monday to Sunday & Public Holidays: Available
This station is staffed 24/7 with staff avalible to help during all opening hours.
We have a large team of staff who can support customers across the whole station.
Customer Help Points
Yes
Help Points are located: entrances of Platform 1, 7, 9 14, & 17, The Customer Lounge, next to the Lift and near the War Memorial on the Mezzanine Level.
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The Station Public toilets are located down the stairs, opposite platform 11. Accessible toilets and baby changing facilities are available adjacent to platform 10.
Accessible Toilets
Available
Adjacent to Platform 10 and can be operated by a radar key. There is also a buzzer at the toilet door.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 07:00 - 21:00
- Waiting Rooms,Saturday to Sunday & Public Holidays: 09:00 - 21:00
The Customer lounge is located next to the ticket office.
Seating Area
Available
Mutiple seating areas across the station.
First Class Lounge
- First Class Lounge,Monday to Sunday: 07:00 - 20:00
There is no First Class Lounge at London Liverpool Street station
Sheltered waiting area
There is sheltered waiting
ATM
Available
Located on concourse
Currency Exchange
Available
Refreshment Facilities
Available
See the Station Retail Directory for London Liverpool Street station on Network Rail's website.
Shops
Available
See the Station Retail Directory for London Liverpool Street station on Network Rail's website.
Public Telephones
Yes
Accessible Public Telephones
Available
Post Boxes
Available
Outside the station
Bicycle Storage
Spaces
233 spaces
Some bike stands are covered by CCTV.
Type of Storage
Stands
Location
Inside station next to taxi rank alongside platform 10 and outside Bishopsgate entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Cycle hire is avalible near by on Brushfield Street and Wormwood Street.
More Information
Transport Links
Rail replacement bus services do sometimes operate from this station during engineering works. Speak to station staff on the day regarding the pick up location for these services.
Taxis are available outside the Station on Liverpool Street. From concourse level to Liverpool street is accessible via the lift on the main concourse.
Buses are located out the station and are accessible via lift on main concourse. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Liverpool Street underground station has connections to the Central, Circle, Hammersmith & City and Metropolitan lines.
There are direct train services to Stansted Airport, Southend Airport and Heathrow Airport from London Liverpool Street Station.
Train services available to Harwich International
Cycle hire is avalible near by on Brushfield Street and Wormwood Street.
Maps
Onward Travel Information Map
Local information when you arrive at the station
PDF (3.9MB)
(download link)London Liverpool Street Station Map
PDF (697k)
(download link)London Liverpool Street station map (Elizabeth line concourse)
(external link, opens in a new tab)London Liverpool Street station map (Elizabeth line platform level)
(external link, opens in a new tab)
