Last updated:Today at 19:43
Train companies affected:Avanti West Coast, London Northwestern Railway
London Liverpool Street (LST)
London Liverpool Street station, Bishopsgate, London, Greater London, EC2M 7PY
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday: 03:10 - 01:00
- Opening Hours Tuesday to Thursday: 04:00 - 01:00
- Opening Hours Friday to Sunday: 03:40 - 01:00
Adjacent to Platform 10
Location
Located on the main concourse
London Fare Zone
Zone 1
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Tickets can be collected onto Greater Anglia smartcards at this station.
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday: 03:10 - 01:03
- Information Services Opening Times Tuesday: 04:00 - 01:03
- Information Services Opening Times Wednesday: 04:00 - 01:03
- Information Services Opening Times Thursday: 04:00 - 01:03
- Information Services Opening Times Friday: 03:10 - 01:03
- Information Services Opening Times Saturday: 03:10 - 01:03
- Information Services Opening Times Sunday: 03:40 - 01:03
Staff Help Available
- Staff Help Available Monday to Friday: 04:00 - 01:00
- Staff Help Available Saturday: 04:00 - 01:00
- Staff Help Available Sunday: 04:00 - 01:00
Open during station opening hours.
Customer Help Points
Yes
Yes, help is available 24 hours a day. It can be found from the Rail Information Point, Network Rail Station Reception or any member of station staff. Or by telephoning 020 7295 2789 (Monday - Friday 0700-1900) or by ringing 07788 924 382 after 19:00.
Customer Services Notes
There is a customer services point at this station
Luggage Storage
Yes
Lost Property
- Lost Property Monday to Friday: 09:00 - 17:30
CCTV at the Station
Yes
Tourist Information
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
All the platforms are on the same level. There are lifts and escalators available to get to the Liverpool Street bus station and shops.
Ticket barriers and gates
Yes
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Adjacent to Platform 10 and can be operated by a radar key. There is also a buzzer at the toilet door.
Waiting rooms
Yes
Seating area
Yes
Accessible public telephones
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Taxis are available outside the station on Liverpool Street. From concourse level to Liverpool Street is accessible via the lift on the main concourse.
Impaired mobility set down/pick-up point
Yes
Yes by entering station via Primrose Street next to platform 10. Please ask at the Network Rail Station Reception, adjacent to Platform 10 for mobility assistance. You can also telephone to book in advance on 020 7295 2789 (Monday - Friday 0700-1900) or 07788 924 382. It is preferred if assistance is booked 24 hours in advanced of travel.
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:00 - 01:00
- Staff help available Saturday: 04:00 - 01:00
- Staff help available Sunday: 04:00 - 01:00
Open during station opening hours.
Customer Help Points and Meeting Point
Yes
Yes, help is available 24 hours a day. It can be found from the Rail Information Point, Network Rail Station Reception or any member of station staff. Or by telephoning 020 7295 2789 (Monday - Friday 0700-1900) or by ringing 07788 924 382 after 19:00.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The Station Public toilets are located down the stairs, opposite platform 11. Accessible toilets and baby changing facilities are available adjacent to platform 10.
Accessible Toilets
Yes
Adjacent to Platform 10 and can be operated by a radar key. There is also a buzzer at the toilet door.
Baby Changing
Yes
Waiting Rooms
Yes
Seating Area
Yes
First Class Lounge
- First Class Lounge Monday to Sunday: 07:00 - 20:00
There is no First Class Lounge at London Liverpool Street station
ATM
Yes
Located on concourse
Currency Exchange
Yes
Refreshment Facilities
Yes
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Shops
Yes
Wide range of shops
Pay Phones
Yes
Accessible Public Telephones
Yes
Post Boxes
Yes
Outside the station
Bicycle Storage
Spaces
233 spaces
Type of Storage
Stands
Location
Inside station next to taxi rank alongside platform 10 and outside Bishopsgate entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stop on either Liverpool Street (outside the station entrance), or beside Platform 10, depending on operational requirements
Taxis are available at the taxi rank along platform 10 (during station opening hours) and outside the station entrance on Liverpool Street (during station closing hours).
Buses are located out the station and are accessible via lift on main concourse. All Transport for London buses are accessible by step free access.
More information about Transport for London buses can be found here
Liverpool Street underground station has connections to the Central, Circle, Hammersmith & City and Metropolitan lines.
Train services run direct to Stansted airport www.stanstedexpress.com
Train services available to Harwich International
Maps
Onward Travel Information Map
Local information when you arrive at the station
PDF (3.9MB)
(download link)London Liverpool Street Station Map
PDF (1.1MB)
(download link)London Liverpool Street station map (Elizabeth line concourse)
(external link, opens in a new tab)London Liverpool Street station map (Elizabeth line platform level)
(external link, opens in a new tab)
