Merstham (MHM)

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

• pressing the 'emergency & assisted travel' Help Point button

• calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only

• texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

The Assistance Meeting Point is by the Ticket Office.

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

• Thameslink

• South Western Railway

• Southeastern

• Transport for London including London Overground

• London North Western Railway

If you have found an item of lost property, please hand it in to a member of staff.

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.

You can arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point

• Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only

• Texting us on 07970 511077

A heated waiting room is available in the ticket office during staffed hours. Unheated shelters are available on both platforms.

Located at the front of the station

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

• pressing the 'emergency & assisted travel' Help Point button

• calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only

• texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

The Assistance Meeting Point is by the Ticket Office.

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point

• Calling our Assisted Travel team on: 0800 138 1016

• Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Located on platform 1.

A heated waiting room is available in the ticket office during staffed hours. Unheated shelters are available on both platforms.

Located at the front of the station

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.