Manchester Airport (MIA)
Managed by TransPennine Express
Station facilities
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Station seating facilities
Station seating facilities There are heated waiting rooms located on platforms 1, 2 and 3.
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Trolleys
Trolleys Yes -
Refreshments
Note Refreshments are available from the shop on platforms 2 and 3.
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ATM machine
ATM machine There is an ARM located on the concourse beside the escalators. -
Toilets
Toilets The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2.
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note There is a post box located in the Airport Terminals. -
Tourist information office
Tourist information office There is a tourist information office located within the airport terminals.
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Shops
Shops There is a shop located on platforms 2 and 3.
Manchester Airport
Getting to and from the station
Bicycle parking
N/A- Storage sheltered
- No
- Storage location
- No cycle storage
- Storage spaces
- 0
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Taxi
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The nearest taxi rank is at Terminal 1.
- Impaired mobility set down / pick up points available
- Yes
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Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this.
- Airport
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The Railway Station is located within the Manchester Airport complex with ready access to all terminals.
- Car hire
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Within the Airport terminal.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Sunday 06:30 - 22:30
- Location
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The Ticket Office is located on the station concourse, behind the escalators to / from the airport terminal.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
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Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
- Penalty fares
- Penalty fares apply for Northern TransPennine Express
Staffing and general services
- Information available from staff
- Yes - From the ticket office, the Customer Service office (between platforms 2 and 3) and using the help point.
- Information services - opening times
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Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Help Points are available on all platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Left luggage
- Yes
- Excess Baggage Company
- Customer Services
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To speak to a member of our team, please call: 0345 600 1671.
- Ticket gates
- Yes
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A wide gate is provided for wheelchair users and customers with prams, push chairs and luggage.
- CCTV
- Yes
- Location for Rail Replacement Services
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Rail Replacement bus services depart from stands L and M of the adjacent Bus Station which is situated close to the ticket office.
Facilities
- ATM Machine
- Yes
- There is an ARM located on the concourse beside the escalators.
- Bureau de Change
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- There is a post box located in the Airport Terminals.
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
-
Refreshments are available from the shop on platforms 2 and 3.
- Shops
- Yes
- Type of shops available
-
There is a shop located on platforms 2 and 3.
- Toilets
- Yes
- Toilets Location
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The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
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The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.
- Tourist Information Office
- Yes
- Tourist Information Office location
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There is a tourist information office located within the airport terminals.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
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There are heated waiting rooms located on platforms 1, 2 and 3.
- Waiting rooms opening hours
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Monday - Sunday 24 Hours a Day
Accessibility and mobility access
- Helpline Contact
- 0800 107 2149
- Assisted travel
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. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on the Station Concourse no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Customers requiring assistance to access other services (such as buses, coaches or trams) or to connect with the airport terminals should request this from their airline or Manchester Airport Group. Railway Staff can take you to the airport help point on the station concourse. Please press the intercom button to inform the airport of your arrival so that they can come and meet you.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
- Staff help available
- Yes
- Staff help available opening times
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Monday - Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station is category A. Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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Monday - Sunday 24 Hours a Day
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