Manchester Airport (MIA)
Manchester Airport station, Malaga Avenue, Manchester, Greater Manchester, M90 3RR
From Sunday 02 February 2020 Penalty Fares will apply at this station.
If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
• WhatsApp: 07812 223 336
• Twitter: @TPEAssist
• Phone: Call 0345 600 1671 (Option 3)
• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
• Booking Office: Cycle reservations can be requested at any booking office.
PICK UP / DROP OFF at the station
From Tuesday 10th July 2018, Manchester Airport introduced a charge for dropping off at the airport by the entrance to the rail station. Further details of the charge and alternative pick up / drop off points are available here
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Sunday: 06:30 - 22:30
Location
The Ticket Office is located on the station concourse, behind the escalators to / from the airport terminal.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Customer Help Points
Yes
Help Points are available on all platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer Services Notes
To speak to a member of our team, please call: 0345 600 1671.
Luggage Storage
Yes
Trolleys
Yes
CCTV at the Station
Yes
Tourist Information
Yes
There is a tourist information office located within the airport terminals.
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station is category A. Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
Ticket barriers and gates
Yes
A wide gate is provided for wheelchair users and customers with prams, push chairs and luggage.
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.
Waiting rooms
- Waiting rooms Monday to Sunday: Yes
There are heated waiting rooms located on platforms 1, 2 and 3.
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this.
Accessible spaces
Not Specified
Car parking spaces are available at Terminal 1 arrivals.
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Customer Help Points and Meeting Point
Yes
Help Points are available on all platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
- Helpline Monday to Sunday: Yes
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on the Station Concourse no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Customers requiring assistance to access other services (such as buses, coaches or trams) or to connect with the airport terminals should request this from their airline or Manchester Airport Group. Railway Staff can take you to the airport help point on the station concourse. Please press the intercom button to inform the airport of your arrival so that they can come and meet you.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Toilets
Yes
The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2.
Accessible Toilets
Yes
The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Sunday: Yes
There are heated waiting rooms located on platforms 1, 2 and 3.
Seating Area
Yes
Impaired mobility set down/pick up points available
Yes
Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this.
ATM
Yes
There is an ARM located on the concourse beside the escalators.
Currency Exchange
No
The nearest currency exchange is at Terminal 1 arrivals.
Refreshment Facilities
Yes
Refreshments are available from the shop on platforms 2 and 3.
Shops
Yes
There is a shop located on platforms 2 and 3.
Pay Phones
No
Post Boxes
Yes
There is a post box located in the Airport Terminals.
Bicycle Storage
Spaces
50 spaces
Location
Cycle storage is available at the station building entrance (adjacent to the taxi rank).
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail Replacement bus services depart from stands L and M of the adjacent Bus Station which is situated close to the ticket office.
The nearest taxi rank is outside the station building entrance.
Information to plan your onward journey is available in a printable format here
The Railway Station is located within the Manchester Airport complex with ready access to all terminals.
Within the Airport terminal.