Norbiton (NBT)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities Platform 1. Waiting room is heated. Seating is compliant with code of practice.
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Trolleys
-
Refreshments
Note Buffet and vending machines. -
ATM machine
-
Toilets
Toilets The toilets are located on Platform 1. The toilet facilities are only available during Ticket Office opening hours. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Norbiton
Getting to and from the station
Bicycle parking
Compound,Wheel Racks- Storage sheltered
- Yes
- Storage location
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Platforms 1 & 2
- Storage spaces
- 110
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Note
-
Tickets purchased by RingGo are at the following rates:
Peak £7.20, Off Peak, Sunday and Bank Holiday £3.00, Saturday £6.00, Weekly £35.90
Season ticket holders ONLY before 0930
Overnight parking for non-season ticket holders Fri &Sat only
Weekend tickets available after 1200 Friday £10.20, £9.00 if purchased by RingGo
Off Peak from 1600 Monday to Saturday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 39 with 2 accessible spaces available
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £7.40
- Off peak rate
- £3.50
- Saturday rate
- £6.50
- Sunday rate
- £3.50
- Weekly rate
- £36.90
- Monthly rate
- £115.90
- 3 Monthly rate
- £347.70
- Annual rate
- £1189.00
-
Bank Holiday £3.50
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:40 - 20:25
Saturday 07:10 - 20:25
Sunday 09:10 - 16:40
- Location
-
Near the station entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Norbiton ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.
- Penalty fares
- Penalty fares apply for South Western Railway
- London fare zone
- Zone 5
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
-
Monday - Friday 06:40 - 20:25
Saturday 07:10 - 20:25
Sunday 09:10 - 16:40
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
-
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Norbiton.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Front of Station off Coombe Road (A238)
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Buffet and vending machines.
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 1. The toilet facilities are only available during Ticket Office opening hours.
- Baby changing facilities
- No
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
Platform 1. Waiting room is heated. Seating is compliant with code of practice.
- Waiting rooms opening hours
-
Monday - Friday 06:40 - 20:25
Saturday 07:10 - 20:25
Sunday 09:10 - 16:40
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
-
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. - There is step free access via ramps to both platforms. Interchange via a stepped subway.
- Wheelchairs available
- No
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